Thanks for all the input. We are running 8.1.01 ITSM full suite and the problem is that throughout the last 6 years, we've done many renames of support groups using the Data Wizard within ITSM. The Data Wizard successfully updates the majority of the ITSM forms, however, it does not update the Group form. We've raised this as an issue to BMC, within 7.5 and 7.6.04 versions, but they haven't added into the Data Wizard yet. In the past, we've created a manual process that any time we change the support group name or structure, we need to manually go into the Group entry and update the Long Group name so that it matches; this is the workaround BMC gave us, however I've found that we haven't really been following that process :S. There doesn't seem to be a direct functionality issue with this, however the Long Name does play into the Visibility Group structure of RKM, and while it does not affect the functionality, it is more of a cleanup we would like to correct.
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
