Hi, We have a mission to reduce ServiceDesk tickets. We found 35% of tickets created were for user accounts and permissions. One of the options is to use Powershell API calls to create and resolve SD tickets. So a ticket will be created when user submits a request, and the work will be done systematically without human intervention.
We are currently on: ARSystem 7.6.04 SP4, ITSM 7.6 Thanks, ~Mary _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
