Did you pull those fields onto the Computer System form? If you did, you might have to delete them off that form first.
Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Koyb P. Liabt Sent: Friday, May 01, 2015 2:42 PM To: [email protected] Subject: CMDB Question ** *** We were having technical issues with the CMDB so we did not use the Class Manager. In Best Practice mode, we added character fields to the BaseElement temporarily, and now we are getting errors that the field are referencing "Computer System." ** I'm 99% sure that you are not 'allowed' to overlay CMDB forms...it breaks things...fyi....but, when you say you aren't able...are you in best practice mode?...what sort of error do you get? Are you getting any errors? What version are you on? And did you create these custom fields via the Class Manager? ** >From what I recall... View overlays are the only acceptable overlay on CMDB forms. That will not affect the data model and/or workflow; it is done if you need to pretty up the UI of a CMDB form (add trim/buttons, adjust field layout). If you make structural changes to CMDB forms in Best Practice mode (in an overlay) it will not only throw the metadata out of whack but the CMDB plugins/clients will not see the changes. The CMDB plugins/clients (RE, NE, etc.) only look at Base mode because all CMDB changes should be done via the class manager which results in changes in Base (loosely they are managed by BMC code even though a customer made the change). Beyond that there are a few circumstances that the class manager cannot currently handle and need to be done via Dev Studio. This is a rare case where non-BMC people are advised to make the change in Base mode (regarding the delete overlay verbiage discussed over the last week, this is a valid reason to work in Base mode). I recommend if you think you have a CMDB situation where you need to make a change in Base mode consult with BMC first to confirm. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
