Yes. and yes. You can use an incident template to populate your required fields [cid:[email protected]]
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Scott Hallenger Sent: Wednesday, May 13, 2015 11:33 AM To: [email protected] Subject: Remedy RBE in ITSM 8.1 ** Can someone tell me in ITSM 8.1, can I create an incident through email. So if I send in an email with a specific subject or other content, can I configure the RBE to create an incident with a specific Op and Prod cat structure? This seems very doable, but I want to be sure before I go running my mouth on this. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
