My main use for the user tool for v8x versions is to export bulk data out of the system into an arx file. If BMC would add both the "Add All Fields" and "Remove All Fields" to the "AR System" .arx report type via the webified report builder, I would no longer have a need for the thick client.
-JDHood On Mon, Jun 15, 2015 at 6:47 AM, Walters, Mark <[email protected]> wrote: > ** > > Knowledge Base article KA427109 > <https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109> > > > > Some changes in the server in version 9.0 mean that the User Tool is > unable to work with overlaid forms. Searches, creates and modifies result > in a 303 Form does not exist on server error as the client references the > form name with the __o extension which the server does not recognise. > > > > Mark > > > > *Knowledge Article ID:* > > > > KA427109 > > *Version:* > > > > 0.1 > > *Available To:* > > > > External > > *Status:* > > > > Unpublished > > *Updated:* > > > > 06/15/2015 > > > > > > *Problem* > > The Remedy User Tool client is unable to create records or perform > searches when using overlaid forms from an ARS 9.0 server. The form can be > opened but any other operations result in an ARERR 303 Form does not exist > on server error. > > *Solution* > > This is due to changes in the way overlays are stored in the 9.0 > metadata. The __o extension is no longer used but the .arf form definition > which is exported by the server, and used by the User Tool, still includes > it. The client tries to use the form name from the .arf file when sending > API calls to the server but the server does not recognise the name and > returns the 303 error. > > A defect has been created to track this (SW00490959) but, as the User Tool > is no longer supported, it is not clear whether this will be addressed. > > > ------------------------------ > > *Mark Walters* > > Lead Technical Support Analyst > > *Direct* > > > > +44 (0)118 921 8379 > > > > > > > > E2 > > Eskdale Road > > Winnersh, RG41 5TS > > UK > > [image: BMC Software|Bring IT to Life] <http://www.bmc.com/> > > > > > BMC Software Limited Registered Office: Building E2, Eskdale Road, > Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in > England No. 1927903 The content of this email is confidential. If you are > not the addressee, you may not distribute, copy or disclose any part of it. > If you receive this message in error, please delete this from your system > and notify the sender immediately. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
