True, but that limitation could be overcome if you design your External Qualifications to use the DB integer values instead of labels or aliases of the drop list values..
Rgds Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. ----- Original Message ---- From: Thad Esser <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, December 19, 2006 3:39:10 PM Subject: Re: Changing the alias name on priority field? ** Another thing you might want to watch out for is the use of External qualifications. If you have workflow that is building a char field for use in an external() qualification, that workflow might need to be updated so it builds the right qualification. Not sure how/if that applies to the ITSM suite, but something of which to be aware. Thad "Argue for your limitations, and sure enough, they're yours."-- Richard Bach "Axton" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 12/19/2006 11:10 AM Please respond to [email protected] [EMAIL PROTECTED] cc SubjectRe: Changing the alias name on priority field? ** One caveat is that any joins that contain the enum field will not be updated with the label changes (this includes your SLA joins, Approval joins, reporting joins-SHRR, etc.). You will need to track down and replicate the label changes to all join forms that contain the enum field. Also, can't speak from recent experience here, but would any of the meta data used by SLA, CMDB, etc be impacted by such a change? I would assume these either store the integer value or the value, not the label. Can anyone comment from experience? Axton Grams On 12/19/06, Hardy, Patrick <[EMAIL PROTECTED]> wrote: ** Thanks to everyone, I appreciate the help! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hardy, Patrick Sent: Tuesday, December 19, 2006 11:02 AM To: [email protected] Subject: Changing the alias name on priority field? ** Good morning all! I've got a question around changing the alias value on HD, and our other custom apps. I just had this added to my "Is it possible to have this done before Thursday morning?" task list... I'm currently in the process of upgrading our dev environment to 7, this leaves me with a bit of a testing deficit. The current priority level of "Low" is a bit distasteful for our customers, and they would like for it to be renamed as "Standard". We have SLA's, notifications, escalations and some custom workflow objects that key off of this field and the value of "Low". I know that the SLA's and workflow objects reference the field/value in qualifications and set/push fields actions and there are several backend forms that I will need to look at as well. My question is, if simply changing the alias value would cause any issues with existing workflow or SLA's? What are your opinions/ideas? Any and all input is much appreciated! Environment: Server - W2K ARS - 6.3 HD - 6 SLA - 6 DB - SQL2K Patrick Hardy 479-290-5767 This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you are not the intended addressee, then you have received this email in error and any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. Please notify us immediately of your unintended receipt by reply and then delete this email and your reply. 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