Greetings, I have the following server configuration: ARS 7.6.4 - Customized Environment, Solaris 10, Oracle DB 10.0.2.5
I get the following error in the arerror.log about once per week. The AR Monitor restarts the server within a few seconds. No users have complained. It is just bothersome to see these errors. Most of the time, it identifies a <user> as logging in. Sometimes it says the user is Email Engine or Unidentified Client. Best I can tell, there is a segment fault. Not sure what to do. Any help appreciated. (The names/IPs in <> have been replaced) Kelvin Thu Jun 11 13:19:42 2015: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Signal: 11 Thread Id: 43 Version: 7.6.04 Build 002 201101141059 Jan 14 2011 12:42:07 ServerName: <servername> Database: SQL -- Oracle Hardware: sun4v OS: SunOS 5.10 RPC Id: 142552 RPC Call: 11 (GLS) RPC Queue: 390620 Client: User <user> from Remedy User (protocol 12) at IP address <IP Address> Logging On: User Stacks: /usr/ar/bin/arserverd:DumpStackTrace+0x104 /usr/ar/bin/arserverd:SignalTrapProc+0x1d0 /lib/sparcv9/libc.so.1:0xd8c28 /lib/sparcv9/libc.so.1:0xcc79c /lib/sparcv9/libc.so.1:0xcc9a8 /usr/ar/bin/arserverd:__1cULoginCurrentUserForm6Fpkc111iC_v_+0x1b8 [ Signal 11 (SEGV)] /usr/ar/bin/arserverd:LoginUserForm+0x154 /usr/ar/bin/arserverd:__1cQFillCurrentUsage6F_v_+0x1dc /usr/ar/bin/arserverd:FlushExpiredFloatingLicenses+0x7a0 /usr/ar/bin/arserverd:VerifyControlRecord+0x570 /usr/ar/bin/arserverd:argetlistschema_18_svc+0x364 /usr/ar/bin/arserverd:argetlistschema_17_svc+0x2c /usr/ar/bin/arserverd:argetlistschema_16_svc+0x94 /usr/ar/bin/arserverd:argetlistschema_15_svc+0x2c /usr/ar/bin/arserverd:argetlistschema_14_svc+0x2c /usr/ar/bin/arserverd:argetlistschema_13_svc+0x2c /usr/ar/bin/arserverd:argetlistschema_12_svc+0x2c /usr/ar/bin/arserverd:HandleRPCs+0x41f90 /usr/ar/bin/arserverd:WorkerThread+0xfd8 /usr/ar/bin/arserverd:RestartableThreadMain+0x88 /usr/ar/bin/arserverd:UnixThreadStartRoutine+0x17c /lib/sparcv9/libc.so.1:0xd8afc Thu Jun 11 13:19:43 2015 : Action Request System(R) Server Version 7.6.04 Build 002 201101141059 (c) Copyright 1991-2010 BMC Software, Inc. Thu Jun 11 13:19:43 2015 AssignEng : Cannot establish a network connection to the AR System server (<servername> : RPC: Miscellane ous tli error - An event requires attentionNo message of desired type) ARERR - 90 Thu Jun 11 13:19:43 2015 AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Thu Jun 11 13:19:54 2015 390600 : Could not find or read the tags file. (ARNOTE 452) Thu Jun 11 13:19:54 2015 /etc/arsystem/<servername>/arsystem.tag Kelvin R. Wallace Data Processing Manager Office of Agriculture Technology Services Florida Department of Agriculture and Consumer Services (850) 245-1067 - Office (850) 245-1075 - Fax [email protected]<mailto:[email protected]> The Mayo Building 407 South Calhoun Street Room B-11, Mail Stop M-3 Tallahassee FL 32399-0800 www.FreshFromFlorida.com<http://www.freshfromflorida.com/> Please note that Florida has a broad public records law (Chapter 119, Florida Statutes). Most written communications to or from state employees are public records obtainable by the public upon request. E-mails sent to me at this e-mail address may be considered public and will only be withheld from disclosure if deemed confidential pursuant to the laws of the State of Florida. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
