Hi folks,
Between 10:14 and 11:51, this morning, our email error logs form was bombarded
with over 15,000 SEVERE error alerts. During this time, the e-mail flow
continued. Our system is set up for outgoing messages, only. Remedy 7.6.04 SP3
I have found, in the recent past, that we have encountered several SEVERE error
messages, similar to what occurred today, but never to the magnitude of today's
occurrence.
At first, I suspected this issue may have multiplied due to a filter I had
recently created which would, on Submit of the AR System Email Error Logs form,
send an e-mail notification to our Service Desk, alerting them of the error.
So, I disabled the filter to eliminate it as a possible contributor to the
issue. This was after over 5,000 messages had be received by our Service Desk,
regarding these email errors.
There were a variety of errors that occurred during this timeframe.
The first error was:
Error Log Message Text: [EOF]
javax.mail.MessagingException: [EOF]
at
com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1363)
at com.sun.mail.smtp.SMTPTransport.helo(SMTPTransport.java:836)
at
com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:375)
at javax.mail.Service.connect(Service.java:275)
at
com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243)
at
com.bmc.arsys.emaildaemon.MBConnection.<init>(MBConnection.java:69)
at
com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167)
at
com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147)
at
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:388)
at
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:372)
at
com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:184)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
at java.lang.Thread.run(Unknown Source)
Other errors were:
"Entry does not exist in database...."
"The field is a core system field and cannot be changed 1"
"Could not connect to SMTP host: ....."
"Exception Reading Response"
I have never been able to find an explanation to account for the errors in the
past, but I'm hoping maybe one of you will be able to assist me in shedding
some light on what may have been a root cause for such an episode.
Thank you for any assistance you may be able to provide.
Susan Champagne
Health Sciences North's vision is to be globally recognized for patient-centred
innovation.
****************************************************************
The information contained in this e-mail and document(s) attached are for the
exclusive use of the addressee and may contain confidential, privileged and
non-disclosable information. If the recipient of this e-mail is not the
addressee, such recipient is strictly prohibited from reading, photocopying,
distributing or otherwise using this e-mail or its content in any way.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
