Hi Bill, We've managed to get some pretty decent trend reports using the data that is already captured on the HD form by default.
One could (with some nifty logic of course) extract a lot of useful information based on just the date fields: - Created - Arrived - Responded - Assigned - Work In progress... you get the drift. Based on these and the calculations between them, we run aging reports, trend reports such as tickets/helpdesk person, response times, on a regular basis using Crystal for our managers. Other notes: We're on HD 5.5, using the Remedy ODBC driver and started on Crystal 8.5, with the reports now in CR 10 and also running on Crytal Enterprise 10. Hope this helps, Karim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
