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Knowledge Article
ADDM: restarting ADDM services fails on CosNaming.NotFound
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Knowledge Article ID: KA419931
Version: 5.0
Status: Published
Published date: 01/20/2015
Updated: 01/20/2015
Problem
Symptoms: Tideway service restart fails with message "CosNaming.NotFound".
The traceback looks like:
[tideway@<my servername> ~]$ sudo /sbin/service tideway restart
Traceback (most recent call last):
File "./control.py", line 219, in <module>
File "./control.py", line 98, in main
File "./naming.py", line 150, in resolveName
File "/usr/tideway/lib/python2.7/site-packages/CosNaming_idl.py", line
415, in resolve_str
return self._obj.invoke("resolve_str",
_0_CosNaming.NamingContextExt._d_resolve_str, args)
CosNaming.NotFound: CosNaming.NamingContext.NotFound(why=missing_node,
rest_of_name=[CosNaming.NameComponent(id='Tideway', kind=''),
CosNaming.NameComponent(id='ClusterManager', kind=''),
CosNaming.NameComponent(id='ClusterManager', kind='')])
According to "sudo /sbin/service omniNames status", the naming service is
running.
This was observed once after an upgrade from ADDM 10 to 10.1, and was also
observed on ADDM 10 (unrelated to upgrade).
Applies To: BMC Atrium Discovery and Dependency Mapping 10.0
Solution
Cause: The naming service is not working correctly.
Solution #1: Reboot the appliance.
Solution #2: Run the following commands:
sudo /sbin/service tideway stop
sudo /sbin/service cluster stop
sudo /sbin/service omniNames stop
sudo /sbin/service appliance stop
Then kill the omniNames process (you can find it with a "ps -aef | grep
python") and restart the services:
sudo /sbin/service appliance start
sudo /sbin/service omniNames start
sudo /sbin/service cluster start
sudo /sbin/service tideway start
On Thu, Jul 16, 2015 at 9:52 AM, frex popo <frexpo...@gmail.com> wrote:
> Here is an strace:
>
> execve("/usr/bin/sudo", ["sudo", "/sbin/service", "tideway", "start"], [/*
> 31 vars */]) = 0
> brk(0) = 0x7fe17846d000
> fcntl(0, F_GETFD) = 0
> fcntl(1, F_GETFD) = 0
> fcntl(2, F_GETFD) = 0
> access("/etc/suid-debug", F_OK) = -1 ENOENT (No such file or
> directory)
> mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) =
> 0x7fe176ab6000
> access("/etc/ld.so.preload", R_OK) = -1 ENOENT (No such file or
> directory)
> open("/etc/ld.so.cache", O_RDONLY) = 3
> fstat(3, {st_mode=S_IFREG|0644, st_size=22572, ...}) = 0
> mmap(NULL, 22572, PROT_READ, MAP_PRIVATE, 3, 0) = 0x7fe176ab0000
> close(3) = 0
> open("/lib64/libaudit.so.1", O_RDONLY) = 3
> read(3,
> "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\20(\0\0\0\0\0\0"..., 832) =
> 832
> fstat(3, {st_mode=S_IFREG|0755, st_size=141768, ...}) = 0
> mmap(NULL, 2236976, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0)
> = 0x7fe176675000
> mprotect(0x7fe17668c000, 2097152, PROT_NONE) = 0
> mmap(0x7fe17688c000, 49152, PROT_READ|PROT_WRITE,
> MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x17000) = 0x7fe17688c000
> close(3) = 0
> open("/lib64/libselinux.so.1", O_RDONLY) = 3
> read(3,
> "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\320X\0\0\0\0\0\0"..., 832)
> = 832
> fstat(3, {st_mode=S_IFREG|0755, st_size=122040, ...}) = 0
> mmap(NULL, 2221912, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0)
> = 0x7fe176456000
> mprotect(0x7fe176473000, 2093056, PROT_NONE) = 0
> mmap(0x7fe176672000, 8192, PROT_READ|PROT_WRITE,
> MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x1c000) = 0x7fe176672000
> mmap(0x7fe176674000, 1880, PROT_READ|PROT_WRITE,
> MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x7fe176674000
> close(3) = 0
> open("/lib64/libutil.so.1", O_RDONLY) = 3
> read(3,
> "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\20\16\0\0\0\0\0\0"..., 832)
> = 832
> fstat(3, {st_mode=S_IFREG|0755, st_size=14584, ...}) = 0
> mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) =
> 0x7fe176aaf000
> mmap(NULL, 2105600, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0)
> = 0x7fe176253000
> mprotect(0x7fe176255000, 2093056, PROT_NONE) = 0
> mmap(0x7fe176454000, 8192, PROT_READ|PROT_WRITE,
> MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x1000) = 0x7fe176454000
> close(3) = 0
> open("/lib64/libdl.so.2", O_RDONLY) = 3
> read(3,
> "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\340\r\0\0\0\0\0\0"..., 832)
> = 832
> fstat(3, {st_mode=S_IFREG|0755, st_size=19536, ...}) = 0
> mmap(NULL, 2109696, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0)
> = 0x7fe17604f000
> mprotect(0x7fe176051000, 2097152, PROT_NONE) = 0
> mmap(0x7fe176251000, 8192, PROT_READ|PROT_WRITE,
> MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x2000) = 0x7fe176251000
> close(3) = 0
> open("/lib64/libc.so.6", O_RDONLY) = 3
> read(3,
> "\177ELF\2\1\1\3\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0p\356\1\0\0\0\0\0"..., 832)
> = 832
> fstat(3, {st_mode=S_IFREG|0755, st_size=1921176, ...}) = 0
> mmap(NULL, 3750152, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0)
> = 0x7fe175cbb000
> mprotect(0x7fe175e45000, 2097152, PROT_NONE) = 0
> mmap(0x7fe176045000, 20480, PROT_READ|PROT_WRITE,
> MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x18a000) = 0x7fe176045000
> mmap(0x7fe17604a000, 18696, PROT_READ|PROT_WRITE,
> MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x7fe17604a000
> close(3) = 0
> mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) =
> 0x7fe176aae000
> mmap(NULL, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) =
> 0x7fe176aac000
> arch_prctl(ARCH_SET_FS, 0x7fe176aac7a0) = 0
> mprotect(0x7fe176045000, 16384, PROT_READ) = 0
> mprotect(0x7fe176251000, 4096, PROT_READ) = 0
> mprotect(0x7fe176454000, 4096, PROT_READ) = 0
> mprotect(0x7fe176672000, 4096, PROT_READ) = 0
> mprotect(0x7fe17688c000, 4096, PROT_READ) = 0
> mprotect(0x7fe176cd6000, 4096, PROT_READ) = 0
> mprotect(0x7fe176ab7000, 4096, PROT_READ) = 0
> munmap(0x7fe176ab0000, 22572) = 0
> statfs("/selinux", {f_type="EXT2_SUPER_MAGIC", f_bsize=4096,
> f_blocks=245734, f_bfree=190246, f_bavail=177139, f_files=131072,
> f_ffree=125327, f_fsid={-595176108, 1204119259}, f_namelen=255,
> f_frsize=4096}) = 0
> brk(0) = 0x7fe17846d000
> brk(0x7fe17848e000) = 0x7fe17848e000
> open("/proc/filesystems", O_RDONLY) = 3
> fstat(3, {st_mode=S_IFREG|0444, st_size=0, ...}) = 0
> mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) =
> 0x7fe176ab5000
> read(3, "nodev\tsysfs\nnodev\trootfs\nnodev\tb"..., 1024) = 304
> read(3, "", 1024) = 0
> close(3) = 0
> munmap(0x7fe176ab5000, 4096) = 0
> open("/usr/lib/locale/locale-archive", O_RDONLY) = 3
> fstat(3, {st_mode=S_IFREG|0644, st_size=99158576, ...}) = 0
> mmap(NULL, 99158576, PROT_READ, MAP_PRIVATE, 3, 0) = 0x7fe16fe2a000
> close(3) = 0
> geteuid() = 500
> open("/usr/share/locale/locale.alias", O_RDONLY) = 3
> fstat(3, {st_mode=S_IFREG|0644, st_size=2512, ...}) = 0
> mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) =
> 0x7fe176ab5000
> read(3, "# Locale name alias data base.\n#"..., 4096) = 2512
> read(3, "", 4096) = 0
> close(3) = 0
> munmap(0x7fe176ab5000, 4096) = 0
> open("/usr/share/locale/en_GB.UTF-8/LC_MESSAGES/sudo.mo", O_RDONLY) = -1
> ENOENT (No such file or directory)
> open("/usr/share/locale/en_GB.utf8/LC_MESSAGES/sudo.mo", O_RDONLY) = -1
> ENOENT (No such file or directory)
> open("/usr/share/locale/en_GB/LC_MESSAGES/sudo.mo", O_RDONLY) = -1 ENOENT
> (No such file or directory)
> open("/usr/share/locale/en.UTF-8/LC_MESSAGES/sudo.mo", O_RDONLY) = -1
> ENOENT (No such file or directory)
> open("/usr/share/locale/en.utf8/LC_MESSAGES/sudo.mo", O_RDONLY) = -1
> ENOENT (No such file or directory)
> open("/usr/share/locale/en/LC_MESSAGES/sudo.mo", O_RDONLY) = -1 ENOENT (No
> such file or directory)
> write(2, "sudo", 4sudo) = 4
> write(2, ": ", 2: ) = 2
> write(2, "effective uid is not 0, is sudo "..., 54effective uid is not 0,
> is sudo installed setuid root?) = 54
> write(2, "\n", 1
> ) = 1
> close(0) = 0
> access("/var/run/utmpx", F_OK) = -1 ENOENT (No such file or
> directory)
> open("/var/run/utmp", O_RDONLY|O_CLOEXEC) = 0
> fcntl(0, F_GETFD) = 0x1 (flags FD_CLOEXEC)
> lseek(0, 0, SEEK_SET) = 0
> alarm(0) = 0
> rt_sigaction(SIGALRM, {0x7fe175ddf760, [], SA_RESTORER, 0x7fe175ced6a0},
> {SIG_DFL, [], 0}, 8) = 0
> alarm(10) = 0
> fcntl(0, F_SETLKW, {type=F_RDLCK, whence=SEEK_SET, start=0, len=0}) = 0
> read(0,
> "\2\0\0\0\0\0\0\0~\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 384)
> = 384
> read(0,
> "\1\0\0\0003\0\0\0~\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 384)
> = 384
> read(0,
> "\6\0\0\0\211\r\0\0tty1\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 384) =
> 384
> read(0,
> "\6\0\0\0\215\r\0\0tty3\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 384) =
> 384
> read(0,
> "\6\0\0\0\213\r\0\0tty2\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 384) =
> 384
> read(0,
> "\6\0\0\0\217\r\0\0tty4\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 384) =
> 384
> read(0,
> "\6\0\0\0\221\r\0\0tty5\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 384) =
> 384
> read(0,
> "\6\0\0\0\223\r\0\0tty6\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 384) =
> 384
> read(0,
> "\7\0\0\0\366\r\0\0pts/0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 384) =
> 384
> read(0, "", 384) = 0
> fcntl(0, F_SETLKW, {type=F_UNLCK, whence=SEEK_SET, start=0, len=0}) = 0
> alarm(0) = 10
> rt_sigaction(SIGALRM, {SIG_DFL, [], SA_RESTORER, 0x7fe175ced6a0}, NULL, 8)
> = 0
> exit_group(1) = ?
>
>
> On Thu, Jul 16, 2015 at 9:16 AM, frex popo <frexpo...@gmail.com> wrote:
>
>> Dear all,
>>
>>
>> After an upgrade to 10.1 I am unable to start the appliance services,
>> have to reboot instead.
>>
>> sudo /sbin/service tideway start
>>
>>
>> Traceback (most recent call last):
>> File "./control.py", line 219, in <module>
>> File "./control.py", line 98, in main
>> File "./naming.py", line 150, in resolveName
>> File "/usr/tideway/lib/python2.7/site-packages/CosNaming_idl.py", line
>> 415, in resolve_str
>> return self._obj.invoke("resolve_str",
>> _0_CosNaming.NamingContextExt._d_resolve_str, args)
>> CosNaming.NotFound: CosNaming.NamingContext.NotFound(why=missing_node,
>> rest_of_name=[CosNaming.NameComponent(id='Tideway', kind=''),
>> CosNaming.NameComponent(id='ClusterManager', kind=''),
>> CosNaming.NameComponent(id='ClusterManager', kind='')])
>>
>>
>>
>> Any thoughts
>>
>> Many thanks
>>
>> frex
>>
>>
>>
>>
>>
>
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