Hi Mark, >From ITSM 8.x we have a new functionality called Email based approvals which sends an email to the approver in HTML format with 3 buttons Approve, Reject & Launch Approval central. On click of these buttons it will pop up new response email window.
Hope your requirement is similar to this and might help you. Below attached is the sample email from 8.x environment. [image: Inline image 2] Regards, Anil Kumar K https://www.facebook.com/RemedyRockStars On Fri, Jul 31, 2015 at 1:07 AM, Brittain, Mark <[email protected]> wrote: > ** > > Hi All > > > > I am looking for a HTML email template which contains a little magic. The > email would have two buttons on it Accept and Reject. If the recipient > selects Acccept, a formatted reply-all Acceptance email would display. > Same for Reject > > > > I saw this on the list many years ago and was wondering if some still had > this in their bag of tricks. > > > > ARS 7.6.04 SP5 > > Linux 5 > > > > Thanks > > Mark > > > > *Mark Brittain* > > Sr. OSD Systems Engineer > > ITILv3 Foundation, Continual Service Improvement > > *NaviSite, Inc. – A Time Warner Cable Company* > > [email protected] > > Office: 315.634.9337 > > Mobile: 315.882.5360 > > [image: navsig] > > > > ------------------------------ > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely > for the use of the individual or entity to which it is addressed. If you > are not the intended recipient of this E-mail, you are hereby notified that > any dissemination, distribution, copying, or action taken in relation to > the contents of and attachments to this E-mail is strictly prohibited and > may be unlawful. If you have received this E-mail in error, please notify > the sender immediately and permanently delete the original and any copy of > this E-mail and any printout. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
