The notifications escalations are setup to use pool 3. Someone added new escalations to pool 3 and those escalations were running long and blocking notification escalations. Moved the offending escalations to a new pool and the notifications are running as expected.
Thanks, Todd From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Arner, Todd Sent: Thursday, August 06, 2015 8:59 PM To: [email protected] Subject: Delay in sending Incident Group Assignment Notifications ** We are having an issue with the sending of group notifications for assigned incidents. What is happening is an incident will be assigned to a group but the group notification are not sent immediately. They appear to be queuing up someplace in the system and are sent all at once. For instance, we may create 10 incidents in a 2 hour period and none of the group assignment emails are sent. Then all of a sudden the group notifications for all 10 are sent at once. The messages seem to be held up prior to getting to the AR:System Email Messages form. Once they make it to the email messages form they are sent right away. Strange thing is it is only the group notifications having issues. All other notifications are processing as expected. I am wondering if anyone else has run into this issue or has any suggestions on troubleshooting it. Any input is greatly appreciated. ARS 8.1 ITSM 8.1 SQL 2008 R3 Windows 2008 R2 server Thanks, Todd Arner ________________________________ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to [email protected]<mailto:[email protected]> immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
