We may need millions of customer at some point and also were concerned about the ability of the system to handle so many companies. We did ask BMC but even though they said there was no limit we still think we'd run into issues similar to what you are seeing.
We thought, instead, that we'd have one company and millions of people associated with this company and to identify them via their organisation. For this to work for us we'd need self registration in MyIT and also a way of preventing users seeing each other in MyIT neither of which are currently there. We won't need to do this for a while so we still have thinking time. Cheers Peter -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Narayanan, Radhika Sent: 16 August 2015 15:28 To: [email protected] Subject: Do 300,000 companies fit? Hi, After loading 300,000 companies to COM:Company form in ITSM 8.1.02 Patch 1 (Windows 2012/SQL Server 2012) that also created 300,000+ Groups in the Group form and group cache, when AR Server service was restarted , it fails to come up ! Is 300,000 too many groups for the AR Server? SQL Log during service start shows AR Server is loading group_cache table. Armonitor.log shows the server pausing for 15 minutes each time and only on the 4th retry the arserver.exe comes up. However, Developer Studio doesn't open and throws an error "RPC Timed out. Timeout during data retrieval due to busy server." Is 300,000 Companies/Groups too many? We have to be able to create incidents against the 300,000 customer companies in ITSM. Is there an alternative? Thanks Radhika +44 20718 25880 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
