Hi Teresa, We have a blind staff member who has used Remedy for at least 10 years. He uses JAWS and IE as required by BMC. His User Preference record is set to Accessibility tab > Accessible Mode > "Screen Reader / No Vision."
You have to be on the latest & greatest version of 8.1, namely Service Pack 2. This fixes some column heading alignment issues. I just put it into production this weekend. For the most part, Remedy is 508 compliant. There are definite standards in place for compliance, such as label placement. However, even if it is technically compliant, actual usability can be somewhat clunky. Without a mouse a person could spend their whole life using the tab key. Some things I have done: Changed the focus when a form is opened Changed the tab order of fields and panels Created a button for the Email System function Modified an active link so the cursor remains in the Customer*+ field, allowing JAWS a chance to read the name. Created search URLs using SHR:LandingConsole. There's a good article at BMC Communities: https://communities.bmc.com/docs/DOC-27541 Basically stuff to streamline navigation & limit keystrokes. JAWS also has its own shortcuts. I'm not familiar with them but my user is. HTH, Rebecca _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
