Ravindrakumar,
Here is what I did do.
1. BMC gave me new plugin.exe and new ServerAdmin.dll which I replaced
the old ones with. Then I restarted AR service.
2. But after that I got a new error
Arerr 22 d:\P F\BMC Software\ARsystem/apiLogForm.txt
FTSLogForm.txt,
UserLogForm.txt
ThreadLogForm.txt
AlertLogForm.txt,
EscalationLogForm.txt
FilterLogForm.txt
SQLLogForm.txt
ServerGroupLogForm.txt
3. When I looked at these files that were out there but they were all 0
in size so I took the same files from my production area which were 1 in size.
4. give the Service Account for the ARS service modify, read, and write
permissions on every file.
5. Restarted service and now it all works.
Thanks,
Teresa
From: Action Request System discussion list(ARSList) [mailto
From: Action Request System discussion list(ARSList) [mailto
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Ravindrakumar Rodge
Sent: Monday, August 31, 2015 12:02 PM
To: [email protected]
Subject: Re: Server Information
**
I see the version that you are using is 8.1, I believe there must be C plug in
and Java plug in entries would be present. Try either commenting of C plug in
or Java plugin.
C plugin would be entries as
- Plugin : server administration. dll
- plugin-path: path to plugin location
JAVA Plugin would be :
- Server-Plugin-Alias: ARSYS. ARDBC. SERVERADMINISTRATION ARSYS. ARDBC.
SERVERADMINISTRATION <server name>:9999
Other option would be to collect the working Def and place it in non working
environment.
Let me know if that helps.
Regards,
Ravindrakumar
On 28-Aug-2015 9:38 PM, "Fannin, Teresa S."
<[email protected]<mailto:[email protected]>>
wrote:
**
All,
If I select Server Information I get a timeout error. System 8.1 ITSM,
Windows 8, SQl DB 12.
Working with BMC they suggest to delete the following and reimport from the
serveradmin.def file.
1) AR System Administration: Add Or Remove Licenses
2) AR System Administration: License Review
3) AR System Administration: Server Information
4) AR System Administration: Support Form
Now, import serveradmin.def file by using developer studio to re-import all the
above forms back to remedy.
The default location of the serveradmin.def is :-
\ARserver installation directory\ arsever name\arserver\install
form\en\serveradmin.def.
AR System Administration: Add Or Remove Licenses could not be found in the
def file
AR System Administration: License Review replaced with the one from
the def file
AR System Administration: Server Information replaced with the one from
the def file
AR System Administration: Support Form replaced with the one
from the def file
Restart services.
But still have the same problem.
Any ideas?
Thanks,
Teresa
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
