Thank you John. Both the Plain Text Body and HTML Body fields are blank in the AR System Email Messages form. Under Advanced Options/Attachment Alternatives I do see the .eml file but again it is blank as well. I forgot to mention that this is an intermittent issue...doesn't happen all the time so logging is tough as well. Troubleshooting continues.....
TERRI From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Reiser, John J Sent: Wednesday, September 02, 2015 2:16 PM To: [email protected] Subject: Re: Blank Body in AR System Email Messages form ** Terri, I've seen this and the message body usually ends up in the HTML Body tab on the AR System Email form. Also, in the advanced options tab there are three more tabs. The Attachment Alternatives has an Attachment Pool and one of the attachments is almost always a an email file. So the data are there you may need to change workflow to retrieve it into the ticket. Maybe there's a way to force your email inbox to only accept ( or convert to) plain text. Thank you, --- John J. Reiser Building 760-J202 Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MST Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Terri Lockwood Sent: Wednesday, September 02, 2015 1:54 PM To: [email protected]<mailto:[email protected]> Subject: EXTERNAL: Blank Body in AR System Email Messages form ** I am hoping someone has had this same issue and can help me. I do already have a ticket with BMC as well. When our customers send an email to our email address it comes into the mailbox complete and I can see it. However, when it gets pushed to the AR System Email Messages form the "Plain Text Body" field is blank. It, therefore, gets pushed into the ticket with a blank body as well. BMC is looking at our logs but I was hoping someone has seen this and maybe can provide a solution. Thank you, ~~~~~~~~~~~~~~~ Terri ARS 7.6.04 ITSM 7.6.03 Midtier 7.6.04 Windows 2008 MS SQL 2008 R2 SP2 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
