Isabel, Have you looked at or considered using Service Request Management (SRM) and/or MyIT as the customer facing interface? (That is of course, after providing external access to your AR System.)
Thank you, Sandra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Isabel Irving Sent: Friday, September 18, 2015 10:48 AM To: [email protected] Subject: Making remedy available to general public Hello! We have a Remedy system which is used internally by a call centre to log calls on behalf of the general public. We are now thinking about whether it would be possible to allow the general public to log their own requests. What would you recommend in terms of authentication and security? Would this need a 3rd party app on the front end? We would want to make it easy for the general public to submit a request(and maybe to see updates or cancel a request they have raised) but we would also want to be sure we are not inviting hackers. I've had a search around BMC and the ARS List and haven't found any obvious answers - I guess there are a lot of different options out there. We'd be looking for something that is easily set up and that would mean we can add categories, business rules etc to Remedy without having to also update the rules and categories in a 3rd party app. Any tips? Thanks! Isabel _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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