I notice that part of the solution is changing the setting of Submitter Mode Locked. That is not a trivial change to make to your configuration. BMC is suggesting that you change from Submitter Mode Changeable to Locked which can affect custom workflow that might happen to change the value of the Submitter field for whatever reason. It does bring the advantage however that a user with a read-only license may modify a record for which they are the Submitter which can help reduce your licensing requirements or add the flexibility for read-only users to update tickets which they submitted.
I just thought I would point that out as I ran into a problem in the past when moving a client using custom apps from a server with submitter mode Changeable to a shared server with submitter mode locked as we had to recode parts of the applications to not change the Submitter field. -Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Stone Sent: Tuesday, September 22, 2015 4:06 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 8 - Requested record is locked Brad, Below is from BMCs KA KA401899, Hope it helps. Brian Randomly encountering "Requested record is locked by another user, please retry. (ARERR 566)" error message upon accessing a record. LP: BMC Remedy AR System Server 8.1.00 DR: AR System 8.1.00 SQL Server 2008 Details: Randomly encountering "Requested record is locked by another user, please retry. (ARERR 566)" error message upon accessing a record. Issue Summary: Remedy Error (ARERR 566) Solution Add/modify below parameters in ar.cfg file and restart arserver service. Select-Query-Hint: NOLOCK Next-ID-Commit: T and change Submitter-Mode: 2 to Submitter-Mode: 1 So the expected final settings are Select-Query-Hint: NOLOCK Next-ID-Commit: T Submitter-Mode: 1 Problem Randomly encountering "Requested record is locked by another user, please retry. (ARERR 566)" error message upon accessing a record. LP: BMC Remedy AR System Server 8.1.00 DR: AR System 8.1.00 SQL Server 2008 Details: Randomly encountering "Requested record is locked by another user, please retry. (ARERR 566)" error message upon accessing a record. Issue Summary: Remedy Error (ARERR 566) Solution Add/modify below parameters in ar.cfg file and restart arserver service. Select-Query-Hint: NOLOCK Next-ID-Commit: T and change Submitter-Mode: 2 to Submitter-Mode: 1 So the expected final settings are Select-Query-Hint: NOLOCK Next-ID-Commit: T Submitter-Mode: 1 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
