For us, if a user has a Remedy login name of, for example, peter.romain, but the first time they log in they use Peter.Romain then they will get in but with restricted functionality. After logging out they will not be able to get in again.
To fix this we just delete the user from MongoDB and let them log in again. It seems that you have done this already so I’m not sure this helps much! How are you deleting the user in MongoDB? If you have a MongoDB cluster is the user getting deleted from all instances? From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of BradRemedy Sent: 29 September 2015 09:26 To: [email protected] Subject: MYIT 2.5 login error ** Hi Need help please. When a some users try to log into MYIT, they are presented with a error to contact the administrator. Their username and password is correct as they are able to login to remedy with no problems. Looking at the log files on the MYIT server, I see the following error message ( I have replaced the username with xxxx): 10:15:01.044 | http-bio-9000-exec-72 | ERROR | c.b.b.m.service.UsersServiceImpl | User xxxxfails to login. com.bmc.bsm.myit.service.exceptions.ServiceException: com.bmc.bsm.myit.dao.DaoException: Failed to update profile in social server Caused by: com.bmc.bsm.myit.service.exceptions.ForbiddenException: Login "xxxx" doesn't match method parameter value "xxxx" that was annotated with OwnerIdentity within class com.bmc.bsm.myit.dao.social.helper.SocialDaoURLBuilder.buildPutProfileUrl() I have deleted the user out of the mongodb and even re-ran the onboard utility. I can see the username is created on the mongodb however the user still cannot login. Other users are able to login with no problem and work perfectly ok. what am I missing? Any advice or help would be appreciated. Cheers Brad _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
