Hi, Yes, you specify the Template Instance ID on the Interface_Create form to utilise an existing Template.
_____ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of "Rüdiger Tams (priv)" Sent: 25 October 2015 11:04 To: [email protected] Subject: Re: Template with Web Service Submit ** Hi Mark, as far as I remember there should be a field for a Change Template ID in the form CHG:ChangeInterface_Create, right? So - when you use the template by using the template ID and this template has a different process workflow defined, a different than the ootb process workflow, the change created from the template should follow your different process workflow. HTH Regards Rüdiger ** "Brittain, Mark" <[email protected]> hat am 23. Oktober 2015 um 19:35 geschrieben: Hi All & TGIF, I have an external web service which creates a record in the CHG:ChangeInterface_Create and then of course creates the CHG:Infrastructure Change. The type of Changes being requested are for real simple “quick” changes and as such needs to have an abbreviated process flow. If I was manually creating this type of change, I could use template containing the abbreviated process flow. Is there a way to designate in the CHG:ChangeInterface_Create to use a specific template or a specific flow process? ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company [email protected] Office: 315.634.9337 Mobile: 315.882.5360 _____ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
