Hello William,
You seem to have covered pretty much everything. I can only think of checking\trying the following as you did not mention it in your post - What are the permissions on the ARX file? Can the user running the AR System/Plugin process access it? - Increase the plugin logging level in log4j_pluginsvr.xml from warn to debug to see if any extra details can be extracted - In your log file, where it shows "Unable to retrieve schema data for form . " is this just a spurious message or does it suggest the process was unable to login to AR server? Have you tried running the command as a different user than Remedy Application Service providing password for the user and having the user logging on ? Hope the above is of some help Kind Regards Jiri Pospisil From: William Rentfrow [mailto:[email protected]] Sent: 03 November 2015 16:34 Subject: SLM Import is not working in 9.00 (long, sorry) ** System: SuSe Linux on Oracle 11g RAC remote, non-root install I have been trying for the better part of a week to get the SLM Import process to work. I have been through literally every KB, community entry, and ARS List history (of which I have about 8 years saved and indexed). Still no go. So far I have done the following: 1. Confirmed the path to arimportcmd under the SLM preferences 2. Verified arimportcmd existed in the above directory and could execute 3. Tried both with and without the AR install path under SLM preferences 4. Checked the plugin configuration related to SLM plugins 5. Verified entries are going into Application Pending when doing other stuff than importing, to make sure that the Business Rules engine is alive and processing 6. Took apart the server group and limited it to one server to ensure it was hitting the admin server when connecting 7. Tried creating custom directories for the import/export process which are chmod to 777 (full access for everyone) - no luck. 8. Verified the environment variable for BMC_SLM_HOME did not have extra double quotes around it Here are the only clues I have to the problem - a log file is attached with full information (server names and install paths changed to protect customer privacy): 1. When runnning the import command from the log file manually I get this return: log4j:WARN No appenders could be found for logger (com.bmc.arsys.apiext.data). log4j:WARN Please initialize the log4j system properly. log4j:WARN See http://logging.apache.org/log4j/1.2/faq.html#noconfig for more info. 2. When I look into the attached log file I see it referencing a file that does not exist. The full command is this: a. /installdir/a00/apps/BMCServiceLevelManagement/BMCSLMInstallJVM/bin/java" -DisRik=1 -cp "/installdir/a00/ar/api/lib/arapi90_build001.jar:/installdir/a00/ar/api/lib/ arapiext90_build001.jar:/installdir/a00/ar/api/lib/log4j-1.2.14.jar:/install dir/a00/ar/pluginsvr/activation.jar" com.bmc.arsys.apiext.data.DataImport -h 1 -g 1 -x "someservername" -u "Remedy Application Service" -z "/tmp/SLMIMPORT17341-2055220641/cmdDataImport.xml" -l "/tmp/SLMIMPORT17341-2055220641/dataImport.log" -a 7900 3. The file"/tmp/SLMIMPORT17341-2055220641/cmdDataImport.xml" does not exist on the server 4. There is no file named cmdDataImport.xml anywhere on the server - hence, I suspect it's supposed to be constructed on the fly from the ARX file created by the SLM Export process. 5. Also, I don't know why this is writing to /tmp when we do not have that specified in our environment variables anywhere. 6. The errors I get in the log are consistent and have not changed since day one - see below 11:51:41 02 Nov 2015 Begin SLM Import/Export/Delete Utility. 11:51:41 02 Nov 2015 11:51:41 02 Nov 2015 Input Parameter: COMMAND = Import 11:51:41 02 Nov 2015 Input Parameter: SERVER = someservername 11:51:41 02 Nov 2015 Input Parameter: TCPPORT = 7900 11:51:41 02 Nov 2015 Input Parameter: OVERWRITE = No 11:51:41 02 Nov 2015 AR Install Path = /installdir/a00/ar/bin 11:51:41 02 Nov 2015 AR Config Path = /installdir/a00/ar/bin/conf 11:51:41 02 Nov 2015 Input Parameter: DATA-FILE = /installdir/a00/tmp/1026slm.arx 11:51:41 02 Nov 2015 Input Parameter: LOG-FILE = /installdir/a00/tmp/slmlog3.log 11:51:41 02 Nov 2015 11:51:42 02 Nov 2015 Initialized access to AR system. 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SLM:ActionsRuleEventOccurrence> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SLM:Attach> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SLM:ConfigAvailabilitySampling> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SLM:ConfigPerformanceSampling> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SLM:ConfigScheduleDialog> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SLM:MainConsole> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SLM:Alert> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SLM:RuleObject> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SLM:RuleActionAlert> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SLM:SetValue_Assn_Temp> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SLM:Trigger> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SLM:Audit> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SLM:ExportConfiguration> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SLM:ServiceRequest_SLA_Out> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <SRM:Request_SLA> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <AST:CI Unavailability_SLA> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <WOI:WorkOrder_SLA> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <CHG:Infrastructure Change_SLA> rtn<2> 11:51:42 02 Nov 2015 Unable to retrieve schema data for form <RMS:Release_SLA> rtn<2> 11:51:42 02 Nov 2015 Status - Begin importing SLM Meta Data. 11:51:42 02 Nov 2015 About to parse arx 11:52:17 02 Nov 2015 "/installdir/a00/apps/BMCServiceLevelManagement/BMCSLMInstallJVM/bin/java" -DisRik=1 -cp "/installdir/a00/ar/api/lib/arapi90_build001.jar:/installdir/a00/ar/api/lib/ arapiext90_build001.jar:/installdir/a00/ar/api/lib/log4j-1.2.14.jar:/install dir/a00/ar/pluginsvr/activation.jar" com.bmc.arsys.apiext.data.DataImport -h 1 -g 1 -x "someservername" -u "Remedy Application Service" -z "/tmp/SLMIMPORT17341-2055220641/cmdDataImport.xml" -l "/tmp/SLMIMPORT17341-2055220641/dataImport.log" -a 7900 11:52:17 02 Nov 2015 Warning - Non zero return code from system call <-1> 11:52:17 02 Nov 2015 Command: /installdir/a00/apps/BMCServiceLevelManagement/BMCSLMInstallJVM/bin/java 11:52:17 02 Nov 2015 Return code from import = 2 11:52:17 02 Nov 2015 Please check the importcmd log file is OK nor not 11:52:17 02 Nov 2015 11:52:17 02 Nov 2015 Status - End importing SLM Meta Data. William Rentfrow [email protected] <mailto:[email protected]> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
