Hi
Apologies for my poorly formatted first post.
Please can you help?
Our production environment is made up of 3 servers in a server group; 2 Solaris
and 1 Linux. When I try to save a CI on the Linux server is works fine. On the
other 2 servers, I get an error message on the first 2 save attempts but the
save works the third time I try it. It then continues to work unless I wait for
say, 1 minute, after which the first and second attempts again fail but the
third succeeds.
The error is "ARERR [8753] Error in plugin : BMC.FILTERAPI.NORM.ENGINE"
The issue arises when the following filter runs…
CMDB:Instance:InvokeCMDBEngine01
The relevant lines from the log file are...
> +WFFAPI ARIWfFilterAPI -- Service name BMC.FILTERAPI.NORM.ENGINE
> -WFFAPI FAIL
> Application-Invoke-External-Filter bmc.cmdb.cmdbEngine
> PHASE=1 CLIENTTYPE=3
> Exit code: 1 Value:
> Error in plugin
> BMC.FILTERAPI.NORM.ENGINE
> **** Error while performing filter action: Error 8753
> **** Filter "CMDB:Instance:InvokeCMDBEngine01": No enabled error handler
> End of filter processing (phase 1) -- Operation - SET on
> BMC.CORE:BMC_ComputerSystem - 000000000040800|000000000786757
And the relevant lines from the nePluginServer.log are...
Dec 08 2015 15:54:58.858 ERROR ( DiskStore.java:467 ) -
com.bmc.ne.plugin.factory.CMDBDatasetFactoryCache: Could not remove disk store
entry for key BMC.ASSET. Error was com.bmc.ne.plugin.factory.CMDBDatasetFactory
Cache: The Disk store is not active.
net.sf.ehcache.CacheException: com.bmc.ne.plugin.factory.CMDBDatasetFactory
Cache: The Disk store is not active.
at net.sf.ehcache.store.DiskStore.checkActive(DiskStore.java:226)
at net.sf.ehcache.store.DiskStore.remove(DiskStore.java:449)
at net.sf.ehcache.Cache.remove(Cache.java:1352)
at net.sf.ehcache.Cache.searchInMemoryStore(Cache.java:1160)
at net.sf.ehcache.Cache.get(Cache.java:779)
at com.bmc.ne.plugin.factory.ARObjectFactory.get(Unknown Source)
at com.bmc.ne.plugin.factory.NEDatasetCfgFactory.getObject(Unknown
Source)
at com.bmc.ne.plugin.NEServer.getNEDatasetCfg(Unknown Source)
at com.bmc.ne.plugin.NEServer.WFFilterAPICall(Unknown Source)
at com.bmc.ne.plugin.NEPluginServer.filterAPICall(Unknown Source)
at
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)
at
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown
Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown
Source)
at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:619)
Dec 08 2015 15:54:58.859 ERROR ( ?:? ) -
ARFilterApiCall FAILs in plugin: BMC.FILTERAPI.NORM.ENGINE
net.sf.ehcache.CacheException:
com.bmc.ne.plugin.factory.CMDBDatasetFactoryCache: Could not remove disk store
entry for key BMC.ASSET. Error was com.bmc.ne.plugin.factory.CMDBDatasetFactory
Cache: The Disk store is not active.
at net.sf.ehcache.store.DiskStore.remove(DiskStore.java:468)
at net.sf.ehcache.Cache.remove(Cache.java:1352)
at net.sf.ehcache.Cache.searchInMemoryStore(Cache.java:1160)
at net.sf.ehcache.Cache.get(Cache.java:779)
at com.bmc.ne.plugin.factory.ARObjectFactory.get(Unknown Source)
at com.bmc.ne.plugin.factory.NEDatasetCfgFactory.getObject(Unknown
Source)
at com.bmc.ne.plugin.NEServer.getNEDatasetCfg(Unknown Source)
at com.bmc.ne.plugin.NEServer.WFFilterAPICall(Unknown Source)
at com.bmc.ne.plugin.NEPluginServer.filterAPICall(Unknown Source)
at
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)
at
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown
Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown
Source)
at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:619)
Dec 08 2015 15:55:03.495 ERROR ( DiskStore.java:260 ) -
com.bmc.ne.plugin.factory.CMDBDatasetFactoryCache: Could not read disk store
element for key BMC.ASSET. Error was
com.bmc.ne.plugin.factory.CMDBDatasetFactory Cache: The Disk store is not
active.
net.sf.ehcache.CacheException: com.bmc.ne.plugin.factory.CMDBDatasetFactory
Cache: The Disk store is not active.
at net.sf.ehcache.store.DiskStore.checkActive(DiskStore.java:226)
at net.sf.ehcache.store.DiskStore.get(DiskStore.java:237)
at net.sf.ehcache.Cache.searchInDiskStore(Cache.java:1176)
at net.sf.ehcache.Cache.get(Cache.java:781)
at com.bmc.ne.plugin.factory.ARObjectFactory.get(Unknown Source)
at com.bmc.ne.plugin.factory.NEDatasetCfgFactory.getObject(Unknown
Source)
at com.bmc.ne.plugin.NEServer.getNEDatasetCfg(Unknown Source)
at com.bmc.ne.plugin.NEServer.WFFilterAPICall(Unknown Source)
at com.bmc.ne.plugin.NEPluginServer.filterAPICall(Unknown Source)
at
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)
at
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown
Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown
Source)
at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:619)
Dec 08 2015 15:55:03.531 ERROR ( DiskStore.java:467 ) -
com.bmc.ne.plugin.factory.NEDatasetCfgFactoryCache: Could not remove disk store
entry for key BMC.ASSET. Error was
com.bmc.ne.plugin.factory.NEDatasetCfgFactory Cache: The Disk store is not
active.
net.sf.ehcache.CacheException: com.bmc.ne.plugin.factory.NEDatasetCfgFactory
Cache: The Disk store is not active.
at net.sf.ehcache.store.DiskStore.checkActive(DiskStore.java:226)
at net.sf.ehcache.store.DiskStore.remove(DiskStore.java:449)
at net.sf.ehcache.Cache.remove(Cache.java:1352)
at net.sf.ehcache.Cache.searchInMemoryStore(Cache.java:1160)
at net.sf.ehcache.Cache.get(Cache.java:779)
at com.bmc.ne.plugin.factory.ARObjectFactory.get(Unknown Source)
at com.bmc.ne.plugin.factory.NEDatasetCfgFactory.getObject(Unknown
Source)
at com.bmc.ne.plugin.NEServer.getNEDatasetCfg(Unknown Source)
at com.bmc.ne.plugin.NEServer.WFFilterAPICall(Unknown Source)
at com.bmc.ne.plugin.NEPluginServer.filterAPICall(Unknown Source)
at
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)
at
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown
Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown
Source)
at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:619)
Dec 08 2015 15:55:03.532 ERROR ( ?:? ) -
ARFilterApiCall FAILs in plugin: BMC.FILTERAPI.NORM.ENGINE
net.sf.ehcache.CacheException:
com.bmc.ne.plugin.factory.NEDatasetCfgFactoryCache: Could not remove disk store
entry for key BMC.ASSET. Error was
com.bmc.ne.plugin.factory.NEDatasetCfgFactory Cache: The Disk store is not
active.
at net.sf.ehcache.store.DiskStore.remove(DiskStore.java:468)
at net.sf.ehcache.Cache.remove(Cache.java:1352)
at net.sf.ehcache.Cache.searchInMemoryStore(Cache.java:1160)
at net.sf.ehcache.Cache.get(Cache.java:779)
at com.bmc.ne.plugin.factory.ARObjectFactory.get(Unknown Source)
at com.bmc.ne.plugin.factory.NEDatasetCfgFactory.getObject(Unknown
Source)
at com.bmc.ne.plugin.NEServer.getNEDatasetCfg(Unknown Source)
at com.bmc.ne.plugin.NEServer.WFFilterAPICall(Unknown Source)
at com.bmc.ne.plugin.NEPluginServer.filterAPICall(Unknown Source)
at
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)
at
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown
Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown
Source)
at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:619)
Dec 08 2015 15:55:05.576 ERROR ( DiskStore.java:260 ) -
com.bmc.ne.plugin.factory.NEDatasetCfgFactoryCache: Could not read disk store
element for key BMC.ASSET. Error was
com.bmc.ne.plugin.factory.NEDatasetCfgFactory Cache: The Disk store is not
active.
net.sf.ehcache.CacheException: com.bmc.ne.plugin.factory.NEDatasetCfgFactory
Cache: The Disk store is not active.
at net.sf.ehcache.store.DiskStore.checkActive(DiskStore.java:226)
at net.sf.ehcache.store.DiskStore.get(DiskStore.java:237)
at net.sf.ehcache.Cache.searchInDiskStore(Cache.java:1176)
at net.sf.ehcache.Cache.get(Cache.java:781)
at com.bmc.ne.plugin.factory.ARObjectFactory.get(Unknown Source)
at com.bmc.ne.plugin.factory.NEDatasetCfgFactory.getObject(Unknown
Source)
at com.bmc.ne.plugin.NEServer.getNEDatasetCfg(Unknown Source)
at com.bmc.ne.plugin.NEServer.WFFilterAPICall(Unknown Source)
at com.bmc.ne.plugin.NEPluginServer.filterAPICall(Unknown Source)
at
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)
at
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown
Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown
Source)
at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:619)
The environment is...
AR Server 7.5.00 p004
CMDB 7.6 p002
Asset M 7.6 p1
OS on error servers SunOS 5.10
OS on OK server Linux 2.6.18-128.el5
Any help would be appreciated.
Many thanks
Toni Labadz
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
