Fred, the fix is to actually turn that functionality back on for the
windows server (I guess it's now turned off by default).
On Fri, Dec 11, 2015 at 9:42 PM, <remedy...@gmail.com> wrote:
> Did you set the Java_home variable ? In Windows env?
>
> Sent from my iPhone
>
> > On Dec 11, 2015, at 8:13 AM, Warren R. Baltimore II <
> warrenbaltim...@gmail.com> wrote:
> >
> > **
> > I've opened a ticket with BMC on this one. I will be adding this
> finding shortly, but I thought I'd share and find out if anyone else ran
> into this.
> >
> > We are upgrading from 7.6.04 to 9.0.01
> > Windows 2012 servers running on the AWS cloud
> > MS SQL 2014.
> >
> > We loaded java jdk 8u65 in "D:\Program Files\Java" as is pretty typical.
> >
> > When I attempted the upgrade of Remedy to 9.x, it bombed out. The error
> was a bit misleading at first as the only kbase article suggested it was a
> problem with ARAdmin having illegal characters in the password (which it
> didn't). However, a more thorough reading of the logs showed that the
> actual problem was that the process was bombing out because the system
> didn't recognize the home of java. The error given was " LOG EVENT
> {Description=['D:\Program' is not recognized as an internal or external
> command,]}
> >
> > Evidently, this is a pretty common issue with installing applications in
> a Windows environment. There are a number of ways that the developer can
> avoid this when packaging the installer. BMC will probably have to rewrite
> the installer to take this into account (My opinion). I did find that if I
> install Java at the root level on the drive "D:\Java" that the installer
> runs just fine.
> >
> > Anyone else run into this?
> >
> > --
> > Warren R. Baltimore II
> > Remedy Developer
> > 410-533-5367
> > _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
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--
Warren R. Baltimore II
Remedy Developer
410-533-5367
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