Perhaps it's just a field label issue. As the Supervisor in the Change ticket, really is the person who does the work. Remember, what a change ticket is supposed to be. A change ticket is supposed to be a change to the environment, and therefore should have a supervisor, supervising the change. But it depends on how your organization works.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mench, Ryan M CTR USA DOIM Sent: Friday, December 22, 2006 2:07 PM To: [email protected] Subject: Re: Issue with Change Requests (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE I recall running into the same issue after I upgraded. On the filter CHG:CHG-CheckAssignments0-1 change the set field if action to $Assignee Login Name$ from the value original value of $Supervisor Name+$ ----------------------------------------------------------- Ryan M. Mench Remedy Development Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 ( (719)524.0514 ----------------------------------------------------------- -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARSList Sent: Friday, December 08, 2006 3:57 PM To: [email protected] Subject: Re: Issue with Change Requests Did you already change the Group name on the ticket? And Do you have your Remedy Agents (who are in APP-Support) in a Support Group? It depends on how you want the product (Remedy) to conform to your organization, or vice-versa... -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl Sent: Friday, December 08, 2006 12:54 PM To: [email protected] Subject: Re: Issue with Change Requests I am on patch 18. On my change request there is no assigned to field. Just Supervisor. It is also the Supervisor who does the work. In my area the supervisor doesnt mean the "manager type". So when I choose the "Supervisor+" from the drop down nothing will show up in the Supervisor+ queue. Its only when I put in their userid. First letter and last name. I am new to all of this so this is probably a pretty easy fix.. thanks for everyones help. katherine ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
