Hi Guys, (ITSM v8.1) Anyone any ideas how I could send default incident notifications to additional people based on the company of the Incident? I would like to send all default notifications (new call, call resolved etc) to a particular person based on the company selected (we are multi-tenant). Currently I do this via a SVT milestones but it is very cumbersome to keep updated. A previous Remedy admin had told me he thinks it is possible to do OOTB but I cannot find any such functionality. Any ideas?
Thanks Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
