Disable Change Flag is set to False From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, February 01, 2016 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Change Flag with Set field on Display
** Does the Status field have the 'Disable Change Flag' set to True in the form properties? On Mon, Feb 1, 2016 at 9:47 AM, Brittain, Mark <mbritt...@navisite.com<mailto:mbritt...@navisite.com>> wrote: ** Hi All, This should be simple but I can’t get it to work in the client or the browser. Have a situation where users are not remembering to set the Status to In Process when they start working on it. The incident Status is Assigned and the Assignee is Mark. When Mark opens (On Display) the Incident, the Status is changed to In Process. The set field works fine but don’t trip the change field. I have tried also doing a set field on other fields at the same time, a perform-action-active-link 128 7 as well as set-change- flag 1. Any suggestions would be greatly appreciated. ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315.634.9337<tel:315.634.9337> Mobile: 315.882.5360<tel:315.882.5360> [navsig] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
