Hi everyone, The environment:
ARS 6.3 with patch 014 HD 6.0 MSSQL Midtier with patch 014 MS IIS webserver Newatlanata JSP The issue: I have created a new flashboard for viewing count of tickets in a group by Status. The first time Support Console is loaded, the values are shown correctly in the console view as "Any" in ( I modified the workflow to set it to "Any" from "Myself" on support console load) the support console. Issue 1: But once the console view is changed, and return to the "Any", the values are not shown correctly. Not only that, all the status are not displayed also, it only lists three bar graphs with "Assigned, WIP, Pending". The "Resolved" and "CLosed" status is not shown. Issue 2: Once the console view is changed, and return to the "Any", the qualification criteria for the Flashboard variable is not considered. I need to show the tickets for the day but it shows the tickets from all the days. The qualification I have set is (Create Date >= $Date$) AND (Display Status >= "New") Please let me know if any additional information is required. Request your help to fix this issue. Thanks, Deeja. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
