I've had that one get me more than once - usually when people's last names match common words. I think I had a guy with a last name of "An" with that problem once.
William Rentfrow [email protected] Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Wednesday, February 10, 2016 6:36 AM To: [email protected] Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches ** That was it! I never would have thought to look there! Thank you!!! “young;younger;youngest” From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of William Rentfrow Sent: Tuesday, February 09, 2016 10:14 PM To: [email protected] Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches ** Everything Jase said, plus this - "young" might have been added to the ignore words list for FTS. Check that too. William Rentfrow [email protected]<mailto:[email protected]> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jase Brandon Sent: Tuesday, February 09, 2016 5:55 PM To: [email protected]<mailto:[email protected]> Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches ** Hi Claire, The only time I've seen this is when the FTS index didn't complete because it was taking too long to run. BMC gave us a fix for the FTS indexing and the problem was solved. You can test by disabling FTS and try your search again. If your search works with FTS disabled you can be reasonably sure that's the problem. Hope this helps Jase On Feb 9, 2016, at 5:42 PM, Sanford, Claire <[email protected]<mailto:[email protected]>> wrote: ** Has anyone ever experienced this weirdness… Search for a last name and NO ONE with that last name pulls up. On the CTM:People form when we search for anyone with the last name “young” nothing comes up. We have 81 people with that last name. I’m going to export them all and delete them and rebuild them if I have to, it is just weird! ITSM 7.6.04 SP3 ARS 7.6.04 SP5 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System [email protected]<mailto:[email protected]> _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.avg.com&d=CwMGaQ&c=cBOA5YEoZuz9KdLvh38YxdrPtfJt83ckXekfBgq5xB0&r=TjDOQeE84FB3IkKBOKJ7-reBz8qKDLQv4sMWw_GFxq4ypeuVm4ZMlj00hGeKuFbo&m=VbimYoCg8r4aU4rZqf8ga07e7bXin0O4sBE3Cg4n3Kg&s=ZmWfT2dW6DtqBmUeItTySnF0R9BenLRIEI_u1IPAwRo&e=> Version: 2016.0.7441 / Virus Database: 4522/11592 - Release Date: 02/09/16 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2016.0.7441 / Virus Database: 4522/11592 - Release Date: 02/09/16 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
