Which system did you update the tnsnames.ora file on? Was it on your ARS server or the Oracle database server?
Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Tuesday, February 16, 2016 9:46 AM To: [email protected] Subject: tnsnames.ora change not recognized ** Hi All On my dev environment, we moved an external oracle (non-Remedy) database to another subnet and then updated tnsnames.ora file with a new alias in the oracle client. As far as I know, that is all we needed to do but when I run a query using the alias I get ORA-02019: connection description for remote database not found. Is there something I am missing? ARS 7.6.04 Oracle 11.2 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315.634.9337 Mobile: 315.882.5360 [navsig] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
