Hi Experts, As we are planning to upgrade Remedy version from 7.6.04 to 9. Planning to introduce chat options during the upgrade.
i know about the concepts of virtual agent and how it works in remedy. where t I have a query in this " how the chat options will work without virtual chat agent ? for example if the user is connected from the sametime chat sends the text to particular email / domain ([email protected]) is there any integration between the remedy and email agents available? and also let me know if any licenses required and pre requisite needed . if yes, please let me know the details. could anyone help me on this. Regards, Ramya Tamilselvan _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
