If you are refering to the chargeback period process within Remedy ITSM, I believe the chargeback uses the entries that have been added into the FIN:Costs table from the different modules within Remedy ITSM. We used to use the OOB charge back process and define the different chargeback periods and close them out at the end of the month. About a year ago we reviewed this process, and found that closing/creating new periods were not worth out time, because we were already using a 3rd party reporting service to gather the costs from the FIN:Costs table, so instead we just leave the periods open and run a report against the FIN:Costs table to find entries created within the specific period we are looking for.
https://docs.bmc.com/docs/display/public/itsm91/Configuring+charge-back+periods _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
