Yes, but it requires building filters to do it. At a high level I do something like this:
1) Create a Work Order from the Service Request. 2) Have a Filter in place to push the status forward to trigger my workflow. 3) Using values in the Work Order, submit the CI via (I believe three) filters: a. The first one does lookups for relevant data. b. The second one submits the CI. c. The third one verifies that the CI was created and pushes the status forward on the WO. It's been a few months since I've looked at it, but I think I might have discussed it in more detail either here or on BMC Communities. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Moellmer, Matthew Sent: Monday, April 11, 2016 11:00 AM To: [email protected] Subject: Creating a CI though SR ** I have a request from a customer to automate the creation of a CI through submission/approval of a Service Request. Has anyone considered OR done this before? ...Matt This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
