List, I'm fishing for some ideas and/or guidance if someone has built something like this already.
I was toying with the idea of building Group Management \Oncall Schedule function within Remedy. I was thinking useful features would be to: Request user to be added to group - auto creates a ticket to my team Remove user from group - removes user from group Set Oncall Schedule Export Groups with Members Export Oncall Schedule Right now this is just an idea in my head, no one has actually asked for this, but I'm thinking this could be highly useful. Of the features I listed above, I'm not sure how the oncall user interface should work. Easiest would be providing a start / end date, but ideally I'd like the user to be able to pick some sort of rotating schedule. I'd appreciate feedback from the list on any of the above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
