I kicked off users that weren’t logging out, which seem to help relieve this but the system would only allow me to perform a save or two before the error came up again. Restart did fix this completely.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, April 25, 2016 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: Admin Error 9911 ** Keith, As I've never seen this error before, I'm only guessing...but, it seems like there is a defined limit (don't know if you can change the limit or not) as to how many caches can be in memory at any given point in time. If the server is set in Dev cache mode, I believe that limit is 1...in Prod Cache mode, I guess the server manages things....but, essentially, every time a change is made that requires a re-cache, the server makes a cache copy and then discards the old copy when all of the clients that are connected to it are done with their transactions. In your case, it seems like there is a situation where old copies are not being discarded...which is either a bug in the server, or you have clients that are still using them....I can imagine that the only way that happens are with long running transactions, or possibly escalations that run for an extended period of time?.....either way, I think the only thing you can do is wait for the old copies to be discarded by the server when its done with them...or, as you said...restart the server. Changing the delay-cache will help multiple saves in short order from creating multiple caches, but I don't know if that is a setting that needs a restart to take effect or not. On Mon, Apr 25, 2016 at 8:52 AM, Sinclair, Keith <ksincl...@shoppertrak.com<mailto:ksincl...@shoppertrak.com>> wrote: ** Hi List, I am getting the following error whenever I try to do anything, like save an active link or filter after making a change: Admin operations are suspended because the number of open caches is at the configured limit.; , 9911 When I found the one entry on BMC’s website, I found it to be unhelpful as I have 5gb of free memory and Checking the development cache mode didn’t fix the error nor did changing the delay-caching time from 300 to 3600. Restarting the server isn’t an option right now. What can I do to resolve this? I am running this on 8.1.2 on LINUX. Thanks, Keith Sinclair Remedy Development ShopperTrak Chicago, USA O 312.676.8289<tel:312.676.8289> ksincl...@shoppertrak.com<mailto:ksincl...@shoppertrak.com> | shoppertrak.com<http://shoppertrak.com> Retail Profitability, Improved. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
