Sharon, yes we have used Remedy and CIC for about six years. Not much pain involved with the integration, works well for us. I believe Adtran also uses Remedy and CIC.
Good Luck ! - Ross Gidd Calden <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 12/27/2006 11:54 AM Please respond to [email protected] To [email protected] cc Subject Re: ACD - Remedy integration ** Sharon, Adapt did the ACD integration for Walgreen's and integrated a Remedy solution like you are asking for. I believe that Walgreen's is satisfied with the work done but you might like to ping them as well for reference. Here is a link to their website if you'd like to get more information. http://www.teamadapt.com/home.html HTH Regards...Gidd From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Menachem, Sharon Sent: Wednesday, December 27, 2006 12:42 AM To: [email protected] Subject: ACD - Remedy integration ** My Company is in the process of moving over to VOIP using Alcatel. At the moment our Call Center has an ACD system which works with the present switchboard and this monitors telephone call statistics, history, phone number of dropped calls etc. but it is not compatible with the new switchboard. I was thinking that if we already have to get a new software solution for the statistical information etc, we should look at something that can interact with Remedy i.e. when I answer a call Remedy should already either open a new call screen or the search call screen with the users details. This will allow us to easily and quickly get all those telephone calls into the system. Does anyone have any experience of such a system which could work with Remedy and VOIP technology? Thanks, Sharon *********************************************************************************** This email message and any attachments thereto are intended only for use by the addressee(s) named above, and may contain legally privileged and/or confidential information. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the [EMAIL PROTECTED] and destroy the original message. *********************************************************************************** __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
