I thought that I heard somewhere, sometime ago that macros were going to
become obsolete, and that there were going to be tools made available that
would help convert them. I am certain that the UT will still support them
for sometime to come, but why?

Honestly, macros remind me of the Vax/VMS - it was something of a plague
that needed to be stamped out of existence. To that end, I don't even
recommend their use.




On Wed, December 27, 2006 3:20 pm, Joe DeSouza wrote:
> I'm curious since you say you are using macros for opening a form... What
> version of the ARS are you on?
>
> The past 2 and a half versions have a window open action that can
> eliminate use of macros for what you are doing and you could use ARS
> workflow to do what you want to do using the Window Open action... I'd
> suggest the use of that action instead of macros if you are on post
> version 5.x
>
> Rgds
>
>
> Joe D'Souza
> Remedy Developer / Consultant,
> BearingPoint,
> Virginia.
>
>
>
>
> ----- Original Message ----
> From: SUBSCRIBE arslist Vita. Ebay <[EMAIL PROTECTED]>
> To: [email protected]
> Sent: Wednesday, December 27, 2006 2:20:37 PM
> Subject: Creating Macro to display in a new window custom view
>
>
>
> Hello All,
> My head is spinning trying to get this right. I have a group that uses a
> specific view in Remedy. When they are creating a macro and save it,then
> when the run it, it displays in our default helpdesk view. I've looked at
>  the ARQ file and this is how it looks: //
> ILS Macro View 22
> Set-schema: Remedy Support -- ILS remedy-dev-1
> Form-open:
> Submit-display: Remedy Support -- ILS remedy-dev-1| 301213500=((('Status
> Integer' < 4............etc...
> Form-final: new 301213500=((('Status Integer' < 4) ..........
> Set-schema: Remedy Support -- ILS remedy-dev-1
> Form-open:
> Submit-display: HPD:HelpDesk remedy-dev-1| 847500203=Information ......
> Default-View: "ILSSupport" (this I added myself via troubleshooting)
> Form-final: new 847500203=Information Technology 847500202
> //
>
>
> The above macro does not work and if it did it would not work for my
> clients because everytime they create a macro, I can not tell them to send
>  me the ARQ file for me to modify (I'll probably get fired if that was
> the case :0) ) We have 7 different helpdesk views and so for this specific
>  group, everytime they create a macro it needs to just display the result
>  of a new form in their specific view and not the defualt. I can't find
> the active links for any macros to see if the problem lines with-in them.
> Please help.... We are using ARS 6.03
>
>
> Thanks
>
>
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