Hi Dustin, If you want to migrate data from previous versions of Remedy to new then I recommend the ITSM Bridge product which sounds like a perfect fit for you. You can include any custom fields and forms you may have created and selectively migrate only the data records that you want.
You can get more information at www.itsmbridge.com <http://www.itsmbridge.com/> Hope that helps Mark > On 22 Jul 2016, at 05:00, arslist automatic digest system > <[email protected]> wrote: > > There are 9 messages totaling 1714 lines in this issue. > > Topics of the day: > > 1. Request for advice / suggestions regarding migration and training (4) > 2. Cannot open SRD (4) > 3. Resolved - RE: Cannot open SRD > > The following is a DIGEST of postings to the ARSlist: > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ---------------------------------------------------------------------- > > Date: Thu, 21 Jul 2016 18:02:31 +0000 > From: "Fawver, Dustin" <[email protected]> > Subject: Request for advice / suggestions regarding migration and training > > Greetings! > > I hope that this doesn't turn out to be a long email. I am soliciting advice > from fellow developers who may have already gone down the path that I seek to > travel. First, the bits that people want to know. > > Production: > ARS: 7.1.00 Patch 004 > OS: Server 2003 (yes I know. No longer supported) > DB: SQL Server 2008 R2 > > New Development: > ARS: 9.1.00 > OS: Server 2012 R2 > DB: SQL Server 2008 R2 (plans to upgrade within a few months to SQL 2012) > > HISTORY > *** > Our BMC Remedy environment started way back with Remedy 3. This is before I > joined the organization. From what I can recall, it went from 3 to 4 and > then to 7. We're not running ITSM. The forms we've been working with have > been added to and seem to work well. I went to the Administering training > for version 7.x Part 2 many years ago to learn more about forms and workflow. > The lead developer who did the first two migrations has retired and this is > my first migration. > > OBJECTIVE > *** > I need to migrate from 7.1 to 9.1. Management thinks that the current > environment is (and looks) old. I want to "do this right" so that hopefully > things are much easier when subsequent versions are released. The data from > the current version needs to be migrated as well. I also need to show some > "razzle dazzle" with the new version. If management's happy, then I'll be > happy, and possibly elevated out of the Helpdesk tech position. > > PROGRESS > *** > I have been successful in using Developer Studio to export forms from the > production server to the new one. Some of the menus don't work, but it > appears that those are due to form dependencies and where I haven't imported > data yet. > > I have read several different posts both on this list and also by using > Google to search for things. I've read where it should be just fine to just > migrate customized forms. I've read where it's best to use overlays. I've > not done this as Developer Studio is still foreign to me. It reminds me of > BMC Remedy Administrator in ways. I've also read where people have upgraded > from 7.1 to either 7.5 or 7.6 (I can't remember which one), that it was > rather painful to do, but it was supposed to make things easier for the > future. > > TRAINING > *** > I've been offered to take training regarding the new version. Given what > training I've done and the objective that I'm trying to achieve, what would > those of you who may have done this would recommend as far as successfully > implementing things. I didn't want to just jump into a training course for > ARS 9.1 if there's going to be quite a bit of prerequisite stuff that I'll > need to know. > > I hope this makes sense and I hope I didn't ramble on too much. > > Thanks! > > --Dustin Fawver > > East Tennessee State University > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Thu, 21 Jul 2016 11:20:30 -0700 > From: Rick Cook <[email protected]> > Subject: Re: Request for advice / suggestions regarding migration and training > > Dustin, I would recommend that you schedule in BMC Engage this September. > You can network with other users, developers, and BMC Engineers, in > addition to getting some training on the current and coming versions. > Someone there will have done what you are trying, and you will leave there > full of information on how to move forward. > > Rick > > On Jul 21, 2016 11:05, "Fawver, Dustin" <[email protected]> wrote: > > Greetings! > > I hope that this doesn't turn out to be a long email. I am soliciting > advice from fellow developers who may have already gone down the path that > I seek to travel. First, the bits that people want to know. > > Production: > ARS: 7.1.00 Patch 004 > OS: Server 2003 (yes I know. No longer supported) > DB: SQL Server 2008 R2 > > New Development: > ARS: 9.1.00 > OS: Server 2012 R2 > DB: SQL Server 2008 R2 (plans to upgrade within a few months to SQL > 2012) > > HISTORY > *** > Our BMC Remedy environment started way back with Remedy 3. This is before > I joined the organization. From what I can recall, it went from 3 to 4 and > then to 7. We're not running ITSM. The forms we've been working with have > been added to and seem to work well. I went to the Administering training > for version 7.x Part 2 many years ago to learn more about forms and > workflow. The lead developer who did the first two migrations has retired > and this is my first migration. > > OBJECTIVE > *** > I need to migrate from 7.1 to 9.1. Management thinks that the current > environment is (and looks) old. I want to "do this right" so that > hopefully things are much easier when subsequent versions are released. > The data from the current version needs to be migrated as well. I also > need to show some "razzle dazzle" with the new version. If management's > happy, then I'll be happy, and possibly elevated out of the Helpdesk tech > position. > > PROGRESS > *** > I have been successful in using Developer Studio to export forms from the > production server to the new one. Some of the menus don't work, but it > appears that those are due to form dependencies and where I haven't > imported data yet. > > I have read several different posts both on this list and also by using > Google to search for things. I've read where it should be just fine to > just migrate customized forms. I've read where it's best to use overlays. > I've not done this as Developer Studio is still foreign to me. It reminds > me of BMC Remedy Administrator in ways. I've also read where people have > upgraded from 7.1 to either 7.5 or 7.6 (I can't remember which one), that > it was rather painful to do, but it was supposed to make things easier for > the future. > > TRAINING > *** > I've been offered to take training regarding the new version. Given what > training I've done and the objective that I'm trying to achieve, what would > those of you who may have done this would recommend as far as successfully > implementing things. I didn't want to just jump into a training course for > ARS 9.1 if there's going to be quite a bit of prerequisite stuff that I'll > need to know. > > I hope this makes sense and I hope I didn't ramble on too much. > > Thanks! > > --Dustin Fawver > > East Tennessee State University > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Thu, 21 Jul 2016 15:47:12 -0400 > From: Ben Cantatore <[email protected]> > Subject: Re: Request for advice / suggestions regarding migration and training > > Dustin, > > If you were going from version 8.x to version 9 and you didn't have too > many customizations, I think you would be able to do this. Going from 7.1 > with customizations to version 9 is not something a novice should attempt > to do. There are too many gotchas that will trip you up if you don't have > training and more importantly experience. My very strong recommendation > is to get assistance from a vendor or BMC direct and with their guidance > lead this migration. There are so many factors to consider from making > sure you have the correct infrastructure to ensuring your > customizations/data is ported over correctly. > > I just want you to be aware of the complexity of what you are attempting. > > Regards, > > Ben Cantatore > > > > > From: "Fawver, Dustin" <[email protected]> > To: [email protected], > Date: 07/21/2016 02:02 PM > Subject: Request for advice / suggestions regarding migration and > training > Sent by: "Action Request System discussion list(ARSList)" > <[email protected]> > > > > Greetings! > > I hope that this doesn't turn out to be a long email. I am soliciting > advice from fellow developers who may have already gone down the path that > I seek to travel. First, the bits that people want to know. > > Production: > ARS: 7.1.00 Patch 004 > OS: Server 2003 (yes I know. No longer supported) > DB: SQL Server 2008 R2 > > New Development: > ARS: 9.1.00 > OS: Server 2012 R2 > DB: SQL Server 2008 R2 (plans to upgrade within a few months to SQL > 2012) > > HISTORY > *** > Our BMC Remedy environment started way back with Remedy 3. This is before > I joined the organization. From what I can recall, it went from 3 to 4 > and then to 7. We're not running ITSM. The forms we've been working with > have been added to and seem to work well. I went to the Administering > training for version 7.x Part 2 many years ago to learn more about forms > and workflow. The lead developer who did the first two migrations has > retired and this is my first migration. > > OBJECTIVE > *** > I need to migrate from 7.1 to 9.1. Management thinks that the current > environment is (and looks) old. I want to "do this right" so that > hopefully things are much easier when subsequent versions are released. > The data from the current version needs to be migrated as well. I also > need to show some "razzle dazzle" with the new version. If management's > happy, then I'll be happy, and possibly elevated out of the Helpdesk tech > position. > > PROGRESS > *** > I have been successful in using Developer Studio to export forms from the > production server to the new one. Some of the menus don't work, but it > appears that those are due to form dependencies and where I haven't > imported data yet. > > I have read several different posts both on this list and also by using > Google to search for things. I've read where it should be just fine to > just migrate customized forms. I've read where it's best to use overlays. > I've not done this as Developer Studio is still foreign to me. It > reminds me of BMC Remedy Administrator in ways. I've also read where > people have upgraded from 7.1 to either 7.5 or 7.6 (I can't remember which > one), that it was rather painful to do, but it was supposed to make things > easier for the future. > > TRAINING > *** > I've been offered to take training regarding the new version. Given what > training I've done and the objective that I'm trying to achieve, what > would those of you who may have done this would recommend as far as > successfully implementing things. I didn't want to just jump into a > training course for ARS 9.1 if there's going to be quite a bit of > prerequisite stuff that I'll need to know. > > I hope this makes sense and I hope I didn't ramble on too much. > > Thanks! > > --Dustin Fawver > > East Tennessee State University > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Thu, 21 Jul 2016 16:13:49 -0400 > From: Roger Justice <[email protected]> > Subject: Re: Request for advice / suggestions regarding migration and training > > > The statement you made below is the more important consideration. There are > some base forms such as User and Group that you need to review. You must be > using the User form, if you are not using the group form and all of your > tables are customer then you do not need to do any overlays. I recommend that > you export the list of ARS tables in 9.1 and compare it to your list of of > tables in 7.1 and let us know which ones are the same in both systems as a > starting point. > > > > We're not running ITSM. The formswe've been working with have been added to > and seem to work well. > > > > > -----Original Message----- > From: Ben Cantatore <[email protected]> > To: arslist <[email protected]> > Sent: Thu, Jul 21, 2016 3:51 pm > Subject: Re: Request for advice / suggestions regarding migration and training > > > **Dustin, > > If you were going from version 8.x toversion 9 and you didn't have too many > customizations, I think you wouldbe able to do this. Going from 7.1 with > customizations to version9 is not something a novice should attempt to do. > There are too manygotchas that will trip you up if you don't have training > and more importantlyexperience. My very strong recommendation is to get > assistance froma vendor or BMC direct and with their guidance lead this > migration. Thereare so many factors to consider from making sure you have > the correct infrastructureto ensuring your customizations/data is ported over > correctly. > > I just want you to be aware of the complexityof what you are attempting. > > Regards, > > Ben Cantatore > > > > > From: "Fawver, Dustin"<[email protected]> > To: [email protected], > Date: 07/21/2016 02:02 PM > Subject: Request foradvice / suggestions regarding migration and > training > Sent by: "ActionRequest System discussion list(ARSList)" > <[email protected]> > > > > > Greetings! > > I hope that this doesn't turn out to be a long email. I am solicitingadvice > from fellow developers who may have already gone down the path thatI seek to > travel. First, the bits that people want to know. > > Production: > ARS: 7.1.00 Patch 004 > OS: Server 2003 (yes I know. No longer supported) > DB: SQL Server 2008 R2 > > New Development: > ARS: 9.1.00 > OS: Server 2012 R2 > DB: SQL Server 2008 R2 (plans to upgrade within a fewmonths to SQL 2012) > > HISTORY > *** > Our BMC Remedy environment started way back with Remedy 3. This isbefore I > joined the organization. From what I can recall, it wentfrom 3 to 4 and then > to 7. We're not running ITSM. The formswe've been working with have been > added to and seem to work well. Iwent to the Administering training for > version 7.x Part 2 many years agoto learn more about forms and workflow. The > lead developer who didthe first two migrations has retired and this is my > first migration. > > OBJECTIVE > *** > I need to migrate from 7.1 to 9.1. Management thinks that the > currentenvironment is (and looks) old. I want to "do this right"so that > hopefully things are much easier when subsequent versions are released. The > data from the current version needs to be migrated as well. Ialso need to > show some "razzle dazzle" with the new version. If management's happy, then > I'll be happy, and possibly elevatedout of the Helpdesk tech position. > > PROGRESS > *** > I have been successful in using Developer Studio to export forms from > theproduction server to the new one. Some of the menus don't work, butit > appears that those are due to form dependencies and where I haven'timported > data yet. > > I have read several different posts both on this list and also by usingGoogle > to search for things. I've read where it should be just fineto just migrate > customized forms. I've read where it's best to useoverlays. I've not done > this as Developer Studio is still foreignto me. It reminds me of BMC Remedy > Administrator in ways. I'vealso read where people have upgraded from 7.1 to > either 7.5 or 7.6 (I can'tremember which one), that it was rather painful to > do, but it was supposedto make things easier for the future. > > TRAINING > *** > I've been offered to take training regarding the new version. Givenwhat > training I've done and the objective that I'm trying to achieve, whatwould > those of you who may have done this would recommend as far as > successfullyimplementing things. I didn't want to just jump into a training > coursefor ARS 9.1 if there's going to be quite a bit of prerequisite stuff > thatI'll need to know. > > I hope this makes sense and I hope I didn't ramble on too much. > > Thanks! > > --Dustin Fawver > > East Tennessee State University > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > > "------------------------------------------------------ CONFIDENTIALITY > NOTICE: This e-mail, and any attachments thereto, is intended only for use > by the addressee(s) named herein and may contain confidential information. > If you are not the intended recipient of this e-mail, you are hereby > notified that any dissemination, distribution or copying of this e-mail, and > any attachments thereto, is strictly prohibited. If you have received this > e-mail in error, please permanently delete the original and any copy of any > e-mail and any printout thereof. Thank you for your compliance." > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Thu, 21 Jul 2016 20:48:47 +0000 > From: "Lockwood, Teresa - OCIO-CTS, Jacksonville FL" > <[email protected]> > Subject: Cannot open SRD > > Banging my head against the wall with this one. I open the Service Catalog > Manager Console and search for an SRD. When I try to open it a window > momentarily pops us but then goes away never opening the SRD. Pop up > blockers are not on and I have it set so that pop ups will open in a new > window (tried new tab as well). What could I not be seeing? > > Terri > > Internet Explorer 11 > ARS 8.1 > > > > > > > This electronic message contains information generated by the USDA solely for > the intended recipients. Any unauthorized interception of this message or the > use or disclosure of the information it contains may violate the law and > subject the violator to civil or criminal penalties. If you believe you have > received this message in error, please notify the sender and delete the email > immediately. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Thu, 21 Jul 2016 16:31:25 -0500 > From: Deepak Pathak <[email protected]> > Subject: Re: Cannot open SRD > > What is your compatibility setting and the Enterprise mode is on ? > > On Thu, Jul 21, 2016 at 3:48 PM, Lockwood, Teresa - OCIO-CTS, Jacksonville > FL <[email protected]> wrote: > >> ** >> >> Banging my head against the wall with this one. I open the Service >> Catalog Manager Console and search for an SRD. When I try to open it a >> window momentarily pops us but then goes away never opening the SRD. Pop >> up blockers are not on and I have it set so that pop ups will open in a new >> window (tried new tab as well). What could I not be seeing? >> >> >> >> *Terri * >> >> >> >> *Internet Explorer 11* >> >> *ARS 8.1* >> >> >> >> >> >> >> >> >> This electronic message contains information generated by the USDA solely >> for the intended recipients. Any unauthorized interception of this message >> or the use or disclosure of the information it contains may violate the law >> and subject the violator to civil or criminal penalties. If you believe you >> have received this message in error, please notify the sender and delete >> the email immediately. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Fri, 22 Jul 2016 00:24:19 +0200 > From: Thomas Miskiewicz <[email protected]> > Subject: Re: Cannot open SRD > > Did you try to enable logging? What does it say? > >> On 21 Jul 2016, at 22:48, Lockwood, Teresa - OCIO-CTS, Jacksonville FL >> <[email protected]> wrote: >> >> ** >> Banging my head against the wall with this one. I open the Service Catalog >> Manager Console and search for an SRD. When I try to open it a window >> momentarily pops us but then goes away never opening the SRD. Pop up >> blockers are not on and I have it set so that pop ups will open in a new >> window (tried new tab as well). What could I not be seeing? >> >> Terri >> >> Internet Explorer 11 >> ARS 8.1 >> >> >> >> >> >> >> This electronic message contains information generated by the USDA solely >> for the intended recipients. Any unauthorized interception of this message >> or the use or disclosure of the information it contains may violate the law >> and subject the violator to civil or criminal penalties. If you believe you >> have received this message in error, please notify the sender and delete the >> email immediately. _ARSlist: "Where the Answers Are" and have been for 20 >> years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Thu, 21 Jul 2016 22:36:13 +0000 > From: Kevin Shaffer <[email protected]> > Subject: Re: Cannot open SRD > > Make sure you have Request Catalog Manager permissions. > > > > From: Thomas Miskiewicz<mailto:[email protected]> > Sent: Thursday, July 21, 2016 5:24 PM > To: [email protected]<mailto:[email protected]> > Subject: Re: Cannot open SRD > > ** > Did you try to enable logging? What does it say? > > On 21 Jul 2016, at 22:48, Lockwood, Teresa - OCIO-CTS, Jacksonville FL > <[email protected]<mailto:[email protected]>> wrote: > > ** > Banging my head against the wall with this one. I open the Service Catalog > Manager Console and search for an SRD. When I try to open it a window > momentarily pops us but then goes away never opening the SRD. Pop up > blockers are not on and I have it set so that pop ups will open in a new > window (tried new tab as well). What could I not be seeing? > > Terri > > Internet Explorer 11 > ARS 8.1 > > > > > > > This electronic message contains information generated by the USDA solely for > the intended recipients. Any unauthorized interception of this message or the > use or disclosure of the information it contains may violate the law and > subject the violator to civil or criminal penalties. If you believe you have > received this message in error, please notify the sender and delete the email > immediately. _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Fri, 22 Jul 2016 01:17:34 +0000 > From: "Lockwood, Teresa - OCIO-CTS, Jacksonville FL" > <[email protected]> > Subject: Resolved - RE: Cannot open SRD > > That was it Kevin! I didn't have Request Catalog Manager permissions. Thank > you so much! > > Terri > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Kevin Shaffer > Sent: Thursday, July 21, 2016 6:36 PM > To: [email protected] > Subject: Re: Cannot open SRD > > ** > Make sure you have Request Catalog Manager permissions. > > > > From: Thomas Miskiewicz<mailto:[email protected]> > Sent: Thursday, July 21, 2016 5:24 PM > To: [email protected]<mailto:[email protected]> > Subject: Re: Cannot open SRD > > ** > Did you try to enable logging? What does it say? > > On 21 Jul 2016, at 22:48, Lockwood, Teresa - OCIO-CTS, Jacksonville FL > <[email protected]<mailto:[email protected]>> wrote: > ** > Banging my head against the wall with this one. I open the Service Catalog > Manager Console and search for an SRD. When I try to open it a window > momentarily pops us but then goes away never opening the SRD. Pop up > blockers are not on and I have it set so that pop ups will open in a new > window (tried new tab as well). What could I not be seeing? > > Terri > > Internet Explorer 11 > ARS 8.1 > > > > > > > This electronic message contains information generated by the USDA solely for > the intended recipients. Any unauthorized interception of this message or the > use or disclosure of the information it contains may violate the law and > subject the violator to civil or criminal penalties. If you believe you have > received this message in error, please notify the sender and delete the email > immediately. _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > End of arslist Digest - 20 Jul 2016 to 21 Jul 2016 (#2016-164) > ************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
