Hi Has anyone setup Virtual agent on multiple mid tier servers that are not in the same load balancer? We are trying to configure Virtual Agent 9.1.01 and the one problem we have is that if a user logs onto server A to chat and the chat is routed to a support agent on Server B, the user on Server A just has a message of "You are # 1 in queue...." but doesn't get notified when a agent picks up a the chat.
Any messages that the support agent sends back to the user is not received and the user does not get the information that their call has been picked up. If the user types a message on server A , it does appear on the support agent screen on server B. What are we missing? cant see to find anything in the docs about this and we have checked all our config. Cheers Brad _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
