Remedy Developer needed to plan and implement 9.x. Position is located in Rockville, MD with some travel to Washington, DC. If interested, please submit resume to [email protected].
********************************** The Remedy Developer will support the application; provide Remedy Administration and development using BMC Remedy 8.1 ITSM suite applications. The developer will plan and implement Remedy 9.x with MyIT Service Broker and the ITSM suite application to include all modules. The candidate will interact closely with outside team members such as Help Desk managers, Project Managers, team leads, SLM Manager, DBA's, Asset Management team, etc. to maintain a close working relationship. Duties and Responsibilities: - Evaluates requested/ prioritized workflows for incorporation into the Remedy Solution. - Serves as the Remedy SME for the Application and evaluates requested/prioritized workflows for incorporation into the Remedy Solution. - Services as the Technical resource for the Action Request system. - Collaborates with BMC Technical Support on any technical support needs. - Troubleshoot and resolve any BMC application related issues to include submitting tickets with BMC and collaborating with BMC Technical Support. - Develops easy to understand SRD's, AOT's, and PDT's. - Knowledgeable in Service Request Management and the creation AOTs, PDTs and SRDs. - Designs all customizations based upon a best practice approach. - Analyze, design, develop, implement and document all customizations based upon a best practice approach. - Sits in on integration discussions and provides suggestions on project ideas, estimate levels of effort for designing and deploying products for solutions. - Performs standard housekeeping and fine tuning on an as-needed and proactive basis. - Changes permissions for employees. - Reviews dashboards. - Monitors the performance and capacity of the Remedy landscape. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
