Hello everyone Hope you are doing well.
Need some help / advice please. I have run into a problem on our SmartIT 1.4 environment where I am finding that Tasks are not being shown for incidents. Tasks that are associated to a Work order are however showing. For a test run, I took a example Incident that I knew had a associated Task. If I open that Incident in Smart IT and look at the task tab, then no data is shown. You cannot see that a task is associated. However if I open the same incident in the HPD:Help Desk form, then I can see the task. Everything looks correct in the Help desk form and no data looks "incorrect". I have re-run the onboarding utility and specified the options to migrate all Incidents and related information. Once the onboarding utility has run, I checked the onboarding log file and I can see that for that specific incident that I was testing with, that the Incident, Task and work info's were found and moved over. I can also find the Incident and task information in the respective mongodb. So it appears that the data is there. I have checked the log files on the server, however since this is a live environment, finding the correct log entry is challenging. I am going to wait to later tonight when I can restart the SmartIT service, clear the logs and try again in the hope that I can find out why this data is not being shown. I am having this problem for nearly all the incidents. I am also finding that the Status field in the Incident Console on Smart IT has no drop down values however the work order console does have status values. Any guidance or advice would be appreciated. Thank you in advance Brad _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
