Hello Listers, I posed this question to BMC support and the response was useless (which seems to be par for the course lately).
"Curerntly, in the Change Management application, when an attachment is opened (from an attachment pool) it is served up as a .jsp but does not offer any option to print in this view. The way around this is to do a ctrl-p. I'd like to add a print button/option after an attachment is opened in a web view. How do I go about doing this" Can you modify the attachment .jsp to do this or not possible? Sorry, I am not a developer so simplified instructions are much appreciated. Anyways, for chuckles, here is the response I received from BMC support. Name removed to protect the guilty: "Hi Richard, It depends on what type attachment it is. For example, if it's a word document, you can change the behavior to open it in a new window as follows: My computer>view>options>file types>Word document>Edit>check Browse in same window http://support.microsoft.com/kb/q162059/ Issue Summary: printing attachments form web view" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
