Uh don't get me wrong. I never said I was delighted. It's a product that needs a lot of work. Thankfully BMC has worked with us to improve the product as much as they can. A lot of work needs to get done by the original developers, Yellowfin (I think).
Sent from my iPhone > On Dec 8, 2016, at 4:09 PM, Lee Cullom <[email protected]> > wrote: > > ** > Really? Does it work for Truesight and Control-M too? It would be great to > pull information from all of them. I would like to see how that is all put > together! You’re the first delighted RSR customer I’ve seen, so maybe the > key is go on-demand for everything. > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Tauf Chowdhury > Sent: Thursday, December 8, 2016 11:09 AM > To: [email protected] > Subject: Re: SmartReporting over SSL in DMZ > > ** > The environment I'm currently using is Remedy onDemand and SmartReporting > works fine with no performance issues.. essentially over the public internet. > Maybe ask BMC guys to speak to their RoD Ops team > > Sent from my iPhone > > On Dec 8, 2016, at 10:36 AM, Lee Cullom <[email protected]> > wrote: > > ** > Ick, not only will this be a nightmare to configure, but then the performance > is going to be a disaster. Turn back! > > > > Lee Cullom | Northcraft Analytics > IT Metrics Specialist | Business Intelligence Applications for IT > Direct – 678-438-7244 | http://www.northcraftanalytics.com > Main - (678) 664-ITSM > <image001.png><image002.png><image003.png> > What is Northcraft Analytics? Find out in 87 Seconds. > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Vinod Gaidhani > Sent: Wednesday, December 7, 2016 1:23 PM > To: [email protected] > Subject: Re: SmartReporting over SSL in DMZ > > ** > Hi Brian, > > We also had similar situation not for smart reporting but for actual midtier > access, basically you will need help from your network team which generally > ask you to host one midtier in DMZ zone [public ip] which in turn talks to > your private network setup. Not sure how much BMC can help here considering > its internal to your infra/network but can take guidance from them for > performance perspective. > > Thanks, > Vinod Gaidhani. > > On Dec 7, 2016, at 6:14 PM, Brian Pancia <[email protected]> wrote: > > ** > Trying to setup SmartReporting over SSL in a DMZ. DMZ users are using a > public IP and the servers have private IP's setup. We can setup everything > behind the firewall using private IP's. Using the private IP's doesn't work > from a user standpoint, so we need to use the public IPs for the > SmartReporting/Mid-Tier config. This is a standard web architecture from a > security standpoint. The configuration in Mid-Tier controls the Smart > Reporting link in ITSM. I'm not sure what else it does. Support has not > been able to find an answer for this. Has anyone else been able to get this > configuration to work. We are on 9.1 > > > > Thanks, > > > > Brian > > > > DISCLAIMER: The information contained in this e-mail and its attachments > contain confidential information belonging to the sender, which is legally > privileged. The information is intended only for the use of the recipient(s) > named above. If you are not the intended recipient, you are notified that any > disclosure, copying, distribution or action in reliance upon the contents of > the information transmitted is strictly prohibited. If you have received this > information in error, please delete it immediately. _ARSlist: "Where the > Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
