Yep. It's odd. If done this on probably hundreds of forms over the years. The only difference is the base form was reimported. That shouldn't impact this. I'm messing with adding/removing back in. What's strange is I added tabs under More Details for more information that customer wanted. For example I moved home phone number and it's corresponding button to a new tab Personal Details. The home phone number is visible and the button is not. I moved the person image attachment pool on the General Tab under the Mail Stop field and the attachment pool disappeared. However, changing the label on the email address took no problem.
________________________________ From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on behalf of Rick Cook <remedyr...@gmail.com> Sent: Tuesday, January 10, 2017 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: Fields Missing From Overlay ** Are the missing fields part of the view overlay, too? Rick On Jan 10, 2017 12:29, "Brian Pancia" <panc...@finityit.com<mailto:panc...@finityit.com>> wrote: ** I have some modifications that have been made to CTM:People. All modifications were done using overlays. When exporting/importing overlays I usually only import _o forms from the export. Another developer imported both the base and the _o. For the CTM:People form after the import was done of both the base and the overlay, users cannot see some of the fields that were modified in the overlay. For example the More Details tab. If you login as admin you can see the tab no problem. This is an out of box object. Checked permissions and any associated workflow. Permissions were fine and there was no workflow hiding the tab. I removed the overlay and recreated it. Now the tab is showing but there are other out of box fields that were modified (either resized or moved nothing major) that are not showing. Very bizarre has anyone else seen this? ARS 9.1 patch 1 ITSM 9.1 SP1 Windows 2012 SQL Server 2012 Thanks, Brian DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
