Hi Kevin, I remember I had the same issue a long time ago. Once, it was related to permissions. If I remember well, the βToβ had to have access to the defined fields. Another time, I tried to send a DisplayOnly field in the email, but it did not work, as Notify action was executed in phase 2 of filter processing.
Best regards, Jean-Louis Halleux ARSmarts Support > On 03 Feb 2017, at 15:49, Wallace, Kelvin > <[email protected]> wrote: > > ** > We run Remedy as totally customized on Solaris and Oracle. For about the > last 10 years, there is a filter associated with our Help Desk form that > performs a notify to our maintenance contract vendor, via email, to repair > our faulty equipment. In the text of the Notify action, I basically have 3 > fields: 1) $Requester Data$ β which is a concatenation of Name, Phone, > Address, City, Zip, etc. of the requester, 2) $Equipment Data$ - which is a > concatenation of Asset Tag, Serial Number, Description, Model, Purchase Date, > etc. and 3) the Short Description of the problem. The $Requester Data$ and > $Equipment Data$ fields are populated by an AL when the lookup occurs for the > requester and for the equipment. > > Last month, we upgraded from 7.6.4 to 8.1.2. Even though $Requester Data$ > and $Equipment Data$ are listed in the text of the notify, they show up blank > in the email. > What the notify used to look like (and what it should be now): > > John Smith > 407-555-8776 > 9999 South Orange Blossom Trail > Orlando District Office & Work Center > Orlando -- 32809-7999 > > Asset Tag = 00096944 > Serial = 1F4J3XX > PC Dell Notebook Quad Core 2.5 GHz > Model Number = HD7RD > Model Description = Latitude E6430 > Purchase Date = 5/7/2013 > Maint Code = C > > Problem Description: > Dell Latitude E6430 00096944, bad Video Card, Dell Diagnostics reports > Error2000-0332, Validation: 75863 > > What it looks like now: > > Problem Description: > Dell Latitude E6430 00096944, bad Video Card, Dell Diagnostics reports > Error2000-0332, Validation: 75863 > > > In subsequent testing, I can create the same information if I list the fields > individually β with the exception of the Purchase Date. This field comes > from another field of the type Timestamp, where I have set the field as > DATE($Purchase Date) to strip off the time of day. It seems that > concatenating or running a Function to create a value in a field causes the > Notify to ignore that field when it generates the email message. Can anyone > shed some light on this issue? > > Thanks, > > > Kelvin R. Wallace > Data Processing Manager > Office of Agriculture Technology Services > Florida Department of Agriculture and Consumer Services > > (850) 245-1067 - Office > (850) 245-1075 - Fax > [email protected] > <mailto:[email protected]> > > The Mayo Building > 407 South Calhoun Street > Room B-11, Mail Stop M-3 > Tallahassee FL 32399-0800 > > www.FreshFromFlorida.com > <https://u1941115.ct.sendgrid.net/wf/click?upn=7VZ2B1f3jupFzogQeIN6tlg9qi2qXVCmc-2FGpiqsTzk-2F4M2ErrwvG7j2L4hQHUrHv_cufojti4v5Gi1CwX3FSQ1oz2a-2Fp0jHyKJq2uc6Mms3-2BG8joZGY-2F7ix2YyUhy-2BSRsHCbwHwT-2BmbOokB6oYHrkSjlFWwK1lV72Ddg1YkcWrzVSoA8Z2ohPcyUbFTJUVWjhCxsqzr3LIjqx7sPbSsi-2FXbUUxzU-2Fe9WPvWsDGbypNKkDus291jKushaJeD-2F9Do2Pd-2FI2OhtPYnW1yQwK1m-2FlkQ-3D-3D> > > Please note that Florida has a broad public records law (Chapter 119, Florida > Statutes). Most written communications to or from state employees are public > records obtainable by the public upon request. E-mails sent to me at this > e-mail address may be considered public and will only be withheld from > disclosure if deemed confidential pursuant to the laws of the State of > Florida. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
