On Mon, Mar 20, 2017 at 4:30 PM Mary DeFroy <[email protected]> wrote:
> [image: Boxbe] <https://www.boxbe.com/overview> [email protected] is > not on your Guest List > <https://www.boxbe.com/approved-list?tc_serial=29414754391&tc_rand=2015460429&utm_source=stf&utm_medium=email&utm_campaign=ANNO_MWTP&utm_content=001&key=kFm%2By8%2FRFFhKuAl2a%2F4eNUfPU6TsHIxjIO9kKd1pL8g%3D&token=523iSt9XiKO0WVhH31583FPFppC4JUtTmwHa10Q%2BFItLutZ9%2FpWwKYQwnvh1qvkv> > | Approve sender > <https://www.boxbe.com/anno?tc_serial=29414754391&tc_rand=2015460429&utm_source=stf&utm_medium=email&utm_campaign=ANNO_MWTP&utm_content=001&key=kFm%2By8%2FRFFhKuAl2a%2F4eNUfPU6TsHIxjIO9kKd1pL8g%3D&token=523iSt9XiKO0WVhH31583FPFppC4JUtTmwHa10Q%2BFItLutZ9%2FpWwKYQwnvh1qvkv> > | Approve domain > <https://www.boxbe.com/anno?tc_serial=29414754391&tc_rand=2015460429&utm_source=stf&utm_medium=email&utm_campaign=ANNO_MWTP&utm_content=001&dom&key=kFm%2By8%2FRFFhKuAl2a%2F4eNUfPU6TsHIxjIO9kKd1pL8g%3D&token=523iSt9XiKO0WVhH31583FPFppC4JUtTmwHa10Q%2BFItLutZ9%2FpWwKYQwnvh1qvkv> > I haven't posted on here in a long time, but I wasn't sure where else to > look for answers. I work at the University of Missouri, and we are > longtime Remedy/ITSM customers (20 plus years). We used to get really > great support from our account reps, but the support has gotten pretty bad > over the past 2 years. We were assigned a new account rep a few weeks ago, > and I had high hopes that the new person would be better than the last rep, > but he doesn't really understand the product offerings. It seems like > things are in flux at BMC as far as ITSM, but we are unable to get answers > to basic questions about future releases and how the various pieces and > parts (ITSM, MyIT, Service Broker, Innovation Studio) fit together. We > really need some semblance of a roadmap for even the next 12 months and I > am unable to get that information. For example, we were told last year > that with our current licenses we could use MyIT Self Service. Last week > we were told that we would have to convert our c > urrent Self Service licenses and get 'credits' towards MyIT licenses. > Given that we are a University with a shrinking budget, hearing things like > this isn't helping at all. We have a very specific roadmap on our end, and > really just need someone from BMC to review that and help us map that > against their offerings...it doesn't seem like that should be this hard. > > Does anyone have any suggestions on how to escalate this issue past our > account rep? > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
