Thanks. I bet this will be useful later on when we plan on upgrading... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia.
----- Original Message ---- From: "White, Ed" <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, January 3, 2007 2:01:28 PM Subject: Re: Email and Alert notifications.... ** Listers, Just a note. I just upgraded my server to ARS 7.1.0 and no emails or alerts worked. I had to set all bits to get anything to work. Set the External-Authentication-Return-Data-Capabilities value to 31. If you upgrade and are using AREA LDAP and no emails or alerts are going out, give this a shot. Ed From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, January 02, 2007 9:07 PM To: [email protected] Subject: Re: Email and Alert notifications.... ** There is a parameter you have to set in your ar.conf to address this if the data (email address) is not available in your LDAP directory. <quote> External-Authentication-Return-Data-Capabilities A bit mask that allows you to specify the return data capabilities for the current AREA plug-in. This setting does not control the AREA plug-in, it merely describes the behavior of the plug-in, allowing for server optimization. Acceptable values are as follows: Bit 1 (Value=1)—No email address will be provided. Bit 2 (Value=2)—No notify mechanism will be provided. Bit 3 (Value=4)—No group identifiers will be provided. Bit 4 (Value=8)—No license information will be provided. Bit 5 (Value=16)—No notification user validation should occur. The default is 0, meaning the server will attempt to retrieve this information from AREA. A value of 7 will allow the server to potentially reduce the number of AREA related calls during notification processing. A value of 16 will allow the server to avoid using AREA for notification user validation and information retrieval. Use this setting for sites using a form of AREA that applies user names as email addresses and where there is no benefit to accessing an authentication database. </quote> Axton Grams On 1/2/07, Joe DeSouza <[EMAIL PROTECTED]> wrote: ** Hello Listers, First of all wish all of you a very Happy new year... This is our configuration: ARS 6.3 Patch 19 We are on Solaris 5.10 Some of the users on our Remedy system are authenticated over LDAP while some are autheticated from the ARS. What we have noticed is if we try to send a notification to a group either an alert or an email using the Group name (groups reside in the ARS), only the users that are authenticated from within the ARS get these alerts or emails. In our LDAP configuration we have the Group container set to None. Every other functionality relating to resolving groups work with these externally authenticated users such as resolution of the keyword $GROUPS$ etc. What could be going wrong? Any help would be highly appreicated.. Cheers Joe __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
