Ok, being you are on 8.1, you don't have access to Remedy through Restful services OOTB...so, for the ability for Slack to publish to Remedy, I recommend this application
https://communities.bmc.com/docs/DOC-29073 Then, regardless of what version of Remedy you are running, there is no OOTB way to CONSUME restful services in Remedy, thus my plugin http://remedylegacy.com/tools/restful-api-plugin/ The first tool is stood up in a Tomcat server and is used to access Remedy through Restful to both pull and push data from/to Remedy. The second is an ARDBC plugin that allows you to access restful services through workflow, pushing/pulling information from/to the remote service. Between these two, you should be able to configure both services to be able to read/write information creating a fully functional integration. The first tool is provided free of charge by a German company, the plugin is provided by me....I'll do my best to support you with any issues you encounter, but I don't anticipate any issues :) On Fri, May 12, 2017 at 5:13 AM, Arner, Todd <[email protected]> wrote: > ** > > Hi LJ, > > We are looking to have Remedy initiate the push to Slack when an > assignment is made to a specific team and ultimately to allow Slack to send > info back to Remedy such as assignee and work info. From Mahesh’s post it > sounds like Rest is supported. Can you point me in the direction where I > can find more info on your RESTful plug-in. > > > > Thanks, > > Todd > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ LongWing > *Sent:* Thursday, May 11, 2017 10:15 AM > *To:* [email protected] > *Subject:* Re: BMC Remedy and Slack Integration > > > > ** > > When you say 'send send information to Slack', do you mean you want Remedy > to initiate the call to slack and push the information, or are you (as I > suspect) talking about Slack being able to pull information from Remedy, > and Slack's ability to push information INTO Remedy..... > > > > What sort of integration technologies does slack support...if you tell me > Rest is one of them, then I think you are in luck :) > > > > On Thu, May 11, 2017 at 8:57 AM, Arner, Todd <[email protected]> wrote: > > ** > > Hi LJ, > > Thanks for the response. Slack is a team messaging tool. What we want to > do is both send incident information to Slack and then have slack be able > to send information back to Remedy. Do that help? I also should mention > we are currently running version 8.1 of Remedy. > > > > Thanks, > > Todd > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ LongWing > *Sent:* Thursday, May 11, 2017 9:45 AM > *To:* [email protected] > *Subject:* Re: BMC Remedy and Slack Integration > > > > ** > > Todd, > > For those of us (myself included) that don't know what Slack is, or what > it does......what sort of integration are you looking for? Are you looking > for slack to be able to pull information out of Remedy, or push information > into it? Are you looking for Remedy to be able to push/pull information > from Slack? > > > > I can think of several different technologies and tools that will work to > do both....some through REST, some through SOAP, others through custom Java > capabilities....but I would need more information from you regarding WHAT > you would want the integration to accomplish... > > > ------------------------------ > > The information contained in this communication may be confidential, is > intended only for the use of the recipient(s) named above, and may be > protected under state or federal law. If the reader of this message is not > the intended recipient, you are hereby notified that any dissemination, > distribution, or copying of this communication, or any of its contents, is > strictly prohibited. If you have received this communication in error, > please forward the communication to [email protected] immediately and > destroy or delete the original message and any copy of it from your > computer system. If you have any questions concerning this message, please > contact the sender. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
