Look for the Active link INT:FNDHPD:EMS:SendMail_151_PWLG make sure if it has been overlaid that new Run IF fits and the push to HPD:WorkLog is there. This is from v 9.1...i no longer have access to v7.6.04
Thanks, Elmo Gentry Remedy Application Developer ITSM-J631, Jacobs -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Tuesday, May 23, 2017 3:05 PM To: [email protected] Subject: [Non-DoD Source] Re: Outgoing email not creating worklog ** Could there be a chance that somebody with admin access may have deleted the entry accidentally either directly through the interface or through some customized workflow? That is where I would look at for missing entries in a database. The other possibility would be if the database was restored at some point and there was a loss of some of the transactional data during restoration? Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Monday, May 22, 2017 10:35 AM To: [email protected] Subject: Outgoing email not creating worklog Hi All & Happy Monday Have a situation where the user sent an email from the Incident and a work log entry was not created. I was able to verify the AR System Email Message was created, sent and received. Haven't had this issue reported once in over 4 years and could not replicate. Also could not find anything on the BMC KB on this. Has anyone run into this issue? ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain | Senior Systems Engineer | 315.634.9337 125 Elwood Davis Road | Syracuse NY 13212 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
