I remember having some issues about a year ago with the 9.1 installer and it not accepting Demo's credentials. I just added a password to my account in the User form and used that (I wanted to take any LDAP auth out of the equation). The installer completed under my credentials without issue.
Jason On Wed, Jun 14, 2017 at 8:58 AM, Joel D Sender <[email protected]> wrote: > ** > > I’ve got a ticket at BMC for this, but I thought the ARSlist might have > some insight: > > > > I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem). > > Both versions complain that the ‘AR System Server Admin’ user fails > authentication. > > I’ve verified that ‘Demo’ and my ID can login to the server with the same > passwords entered into the upgrade dialog. > > > > BMC support has requested LOG files from the install, but after > extensively searching the disk, no log files are found. > > > > Anyone bump into this before? > > Thanks, > > *Joel* > > Joel Sender * [email protected] > > > > > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon> > Virus-free. > www.avast.com > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link> > <#m_-1577948598230770287_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
