Can you pl run maintainance utility which zip the logs and send through? Not finding the logs could be a function of setting temp environment variable to a different directory than what is the default.
Abhijeet -----Original Message----- From: Joel D Sender [[email protected]] Received: Wednesday, 14 Jun 2017, 9:41PM To: [email protected] [[email protected]] Subject: v.9.1.3 upgrade fails ** I've got a ticket at BMC for this, but I thought the ARSlist might have some insight: I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 - same problem). Both versions complain that the 'AR System Server Admin' user fails authentication. I've verified that 'Demo' and my ID can login to the server with the same passwords entered into the upgrade dialog. BMC support has requested LOG files from the install, but after extensively searching the disk, no log files are found. Anyone bump into this before? Thanks, Joel Joel Sender * [email protected]<mailto:[email protected]> [https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon> Virus-free. www.avast.com<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link> _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
